Creating & Sending a Package

A Package is an e-signature process within OneSpan Sign. To create a package and then distribute its documents for signing, perform the following procedures:

Step 1. Creating a Package

To create a package:

  1. On the top navigation menu, click New Package.

    Optionally, you can modify an existing package by clicking Packages from the navigation menu, and selecting the package you want to modify.

  2. Give the package a Name. Ensure that the name meaningfully identifies the package's contents (e.g., Mortgage Renewal Documents).
    • Optional: Give the package a Description that explains its purpose.
    • Optional: Select a Template from the drop-down menu if you want to base your package's creation on an existing template.
    • Optional :Click Advanced Options to configure any of the following:
      • Expiry Date — Indicate to all signers that the documents must be signed by a specified date.
      • Language — Specify the package's language.
      • Group — Specify the group to which the package belongs. If no group is selected, only the package creator will be able to take actions on the package.
      • Email Message — Configure an optional email message to all signers.
      • In Person Signing — Check this option if you want to require signing-in-person.
      • Review After Completion — Check this option if you want to review the package and its documents before marking it as Complete.
  3. Click Create.

Step 2. Managing Signers

You should add as "signers" everyone whom you want to sign one or more of a package's documents . Signers are added one at a time. By default, you are listed as a signer because you’re the package owner. All signers for the current package are displayed in the Signers list.

The rest of this section describes:

Adding Signers

To add a signer to a package:

  1. From the package view, under Signers click Add Signers.
  2. Enter the signer's Email, First Name, and Last Name.
  3. Under Signer Type, you can choose a Signer Placeholder. This is useful if you are creating a template, and don't know the signer's identity.

  • Optional: Add an existing SharePoint contact as a signer by choosing Active Directory or Mapping List.
  • Optional: Enter the signer's Title and Company.
  • Choose an Authentication Method. The choice is between Email (default), Q&A, and SMS.
  • Click Advanced to configure any of following options:
    • Personal Email Message Option
    • Document Delivery Option
    • Change Signer Option
  • Click Save .
  • Signer Authentication

    A signer can be authenticated using any of the following three methods:

    • Email: This is the default Authentication Method. The identity of a signer is verified by their ability to access the email sent by OneSpan Sign. Because this method depends on the security of the email system, it is less secure than the Q&A and SMS methods.
    • Q&A: This method requires the package owner to define one or two questions (and answers) to which the signer must answer correctly. If the signer can do so, they are verified as the correct package recipient. If you choose to mask the answer provided by the signer, each character entered by them will appear on their screen as an asterisk (*).
    • SMS: When this method is selected, the package owner must provide the signer's mobile phone number. OneSpan Sign will send a code to this number once the package is sent. The signer's identity is verified by their ability to provide this code when they try to access the package.

    Changing the Signer Order

    If a package has multiple documents, each signer must sign the documents in the order in which those documents appear in the Documents list.

    However, multiple signers of a given package can by default sign in any order. If you want signers to sign in a specific order, configure a Signer Workflow by performing the following procedure.

    To configure a Signer Workflow:

    1. In the Signers section, select the checkbox called Define a role workflow. The box changes its name to Change Order.
    2. Click Change Order. A new dialog box displays an ordered list of signers.
    3. Drag the handlebar to the left of each signer's name to its desired position in the Signers list. The cursor will change to a crossbar.
    4. When you've positioned all signers in the desired order, click OK.

    Deleting Signers

    To delete a signer from a package:

    • Click X next to the signer's name.

    Step 3. Adding Documents

    This section describes:

    OneSpan Sign supports the following types of documents:

    • Adobe's Portable Document Format (*.pdf)
    • Microsoft Word (*.doc or *.docx)
    • Open Office (*.odt)
    • Text (.txt)
    • Rich Text Format (.rtf)

    Please be aware of the following:

    • The maximum size of a single document is 16 MB. The only exceptions concern our Salesforce and Microsoft SharePoint connectors, whose maximum is 5 MB per document. Smaller documents yield better performance — we recommend under 5 MB per document.
    • If you enable email delivery while configuring a recipient, documents that are larger than 5 MB will not be added as attachments to the email.
    • OneSpan will not provide Technical Support for a transaction or transaction template that has more than 10 documents.
    • Document file names should not contain any of the following comma-separated characters: *, /, \, :, <, >, |, ?, ".
    • A document's name cannot contain the string esigned.
    • Uploading password-protected or corrupted documents will trigger an error.
    • PDFs added to a transaction must not have syntax errors. We strongly recommend that you scan a PDF for syntax errors before you add it to a transaction (e.g., by using Adobe's Preflight tool).
    • PDFs with the NeedAppearances flag set to true are not currently supported.

    Uploading Documents

    To upload a document to a package from a local repository:

    1. From the Package page, click Upload Document.
    2. On the dialog box that appears, click Choose File, browse to your document's location, and select it. Click Open.
    3. Optional: If you want to add another document, repeat Steps 1-2.

    4. Click OK.

    Adding Documents from SharePoint Libraries

    To add documents to a package from a SharePoint Library:

    1. From the Package page, click Select Document(s).
    2. Click the Select Library drop-down menu, and select the relevant library.
    3. Choose each document you want to add by selecting the box next to its name. You can select multiple files.
    4. Click OK.

    Changing the Document Order

    To change the order in which documents will be presented to signers:

    1. Click Change Order.
    2. Drag the handlebar left of each document's name to its desired location in the Documents list.
    3. When all documents are in the desired order, click OK.

    Deleting Documents

    To delete a document from a package:

    • Next to the document name, under Action, click X.

    Step 4. Preparing Documents

    Once you have added the documents and signers to the package, you are ready to start adding Signature Boxes and fields to each document. Signature Boxes define where each signer must sign a document, and fields contain associated information about the signer. On a given document, you can include more than one Signature Box for the same signer.

    The rest of this section describes:

    Adding Signature Boxes and Fields

    To add Signature Boxes and fields to a document:

    1. Click Prepare to Send to open the Designer view.
    2. On the Electronic Disclosure & Signature Consent, click the right arrow to take you to your first document.
    3. Using the drop-down arrow in the Signers list, select the signer whose signature you want to add.
    4. Click Add Signature.
    5. Drag the Signature Box to where you want it to appear in the document.
    6. To change the Signature Box type, or to add a field, click the gear icon. This will open the Signature Box menu.
    7. The next section describes the types of fields that can be added.

    8. Repeat Steps 3 to 6 for each Signature Box you want to add.
    9. If the package includes multiple documents, click the right arrow to proceed to the next document. Then repeat Steps 3 to 7.

    Field Types

    You can add any of the following types of fields:

    • Signing Date: This field is automatically filled with the date when the document is signed.
    • Signer Name: This field is automatically filled with the signer's first and last names, which are provided when the signer is added to the transaction.
    • Signer Title: This field displays the signer's title, which is provided when the signer is added to the transaction. If the signer's title is not provided, this field remains blank, and is not visible on the document.
    • Signer Company: This field displays the signer's company, which is provided when the signer is added to the transaction. If the signer's company is not provided, this field remains blank, and is not visible on the document.
    • Text Field: This field provides a box in which the signer can enter additional information at the time of signing.
    • Checkbox: A checkbox is an option that the signer can click to display a check mark (clicking again removes the mark). A checkbox is useful to indicate that the signer has completed an action. For example, a document may include the question Have you applied for a mortgage with another financial institution?, with accompanying answers Yes or No. You can place one checkbox beside Yes, and another beside No.

    Electronic Disclosure & Signature Consent

    OneSpan Sign automatically includes the Electronic Disclosures and Signatures Consent agreement in all its transactions. All signers must accept the terms of this agreement before they can access transaction documents.

    If you do not want this agreement in your transactions, please contact our Support Team.

    Step 5. Sending a Package

    After you have prepared a package's documents, you are ready to distribute the package to its recipients.

    To send a package to its recipients:

    1. In the Designer, click Send.
    2. Click OK to confirm that you want to send the package.
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