Our New Signer Experience


We are proud to introduce our New Signer ExperienceThe experience of an end-user as they review, accept, sign, and potentially download documents., which became available in September 2019 with the release of OneSpan Sign 11.30.

Note that the option to use the New Signer Experience is completely up to you. Should you decide that you are not yet ready to try our New Signer Experience don't worry — until you contact our Support Team, no changes will be made to your account. We will not implement this feature on your system until you tell us to do so.

The New Signer Experience offers signers the following advantages when they review and sign documents:

  • A new intuitive interface that accelerates the e-signing process.
  • Responsive Web Design: The source content is reused across all devices (desktops, laptops, tablets, mobile phones), responding to the user’s behavior and environment based on screen size, platform and orientation. Elements like layout, text size, navigation, and images automatically adjust to fit the user's device.
  • Customization! You can now personalize your signing interface with your own corporate brand. Use your own localized logo, your own colors, and your own text strings.

Do you want to get going right away? Click here to access our Branding Migration forms. These forms will help our Support Team customize your New Signer Experience just the way you want it.

The rest of this guide discusses:

Feature Availability

The New Signer Experience brings many improvements to the User Experience. Moreover, future releases will continue to introduce new features to meet the evolving expectations of signers.

However, certain features currently available in the Classic Signing Experience are not available in this release of the New Signer Experience. While we’ve tried to include the features used by most of our users, some features critical to your account may not be included in the New Signer Experience just yet. Don’t worry — we plan to gradually deploy these features over the next few months.

The following table should help you to decide if and when you should implement the New Signer Experience:

The above table lists:

  • Available New Features — These are features available in this release of the New Signer Experience that are not in the Classic User Experience.
  • Available Existing Features — These are features available in this release of the New Signer Experience that also exist in the Classic User Experience. The next section, Existing Features in This Release, describes most of these features.
  • What's Not Available — These are features in the Classic User Experience that will be coming soon to the New Signer Experience.
  • Planned For New Features — These features are not in the Classic User Experience, and thus will be completely new when they become available in the New Signer Experience.

Existing Features in This Release

The following Classic User Experience features are among those available in this release of the New Signer Experience:

Feature Description For more information see...
Attachments Allows you to upload additional, supporting documents during the Signing Ceremony. Uploading Attachments
Authentication (SMS, Q&A, KBA)

To add an extra layer of security to your online transactions, OneSpan Sign offers robust and flexible recipient-authentication options. Specifically, you can select various ways of validating the identity of the recipient of an invitation to a transaction before they are permitted to access the transaction's documents.

Configuring Recipient Authentication
Accept Only The Accept Only option opens the Acceptors for <Document> dialog box, which enables you to specify recipients who must "accept" this document during the Signing Ceremony. Configuring a document as Accept Only removes all the Signature Fields it contains. Accept Only
Signature Fields You can now use Capture Signature and Optional Signatures in the New Signer Experience. Adding Fields to a Document
Documents/Recipients Signing Order

If a transaction contains multiple documents, each recipient must sign the documents in the order in which they appear in the Documents list.

By default, a transaction's recipients can sign in any order. If it is important that signatures be obtained in a specific order, a Signer Workflow can be defined. When such a workflow is defined, signatures are obtained from recipients in the order in which the recipients appear in the Signers list.

Specifying the Signing Order
Decline This feature enables an authenticated recipient to decline to sign a transaction.

Declining to Sign

Auto/Form Fields

When senders create transactions or templates, they can add Form Fields to documents. Form Fields enable the placement of additional data in a document at the time of signing. Like Signature Fields, non-signature fields can be placed anywhere inside a document.

Adding Fields to a Document
Document Download For their own personal records, recipients can download a transaction's signed documents.

Downloading Signed Documents

iFrame Support

iFrames can be used to integrate our New Signer Experience into a third-party application.

iFrame Best Practices
Fast Track This feature enables the rapid distribution of transactions for signing, automates the e-signature process, and eliminates the need to send individual transactions to your recipients. With Fast Track, you can associate a template with a single URL that links to your documents, and distribute it instantly to a large number of recipients. Fast Track
OFAC Support The Office of Foreign Assets Control (OFAC) prohibits US citizens, businesses, and financial institutions from engaging in business or financial transactions with persons or entities in certain foreign countries. When the OFAC Support feature is enabled, we screen the IP addresses of users who connect to OneSpan Sign to ensure that our customers comply with OFAC's sanctions. U.S. Department of the Treasury
Handover URL A Handover URL enables you to customize what happens after a recipient interacts with a transaction. For example, if a recipient declines to sign a transaction, a Handover URL is automatically triggered, and the application closes. If the recipient signs the transaction, you can either have them stay within the application itself, or direct them to a different URL (for example, a Signing Complete page). Handover URLS
Mobile Capture Allows you to capture a signature using a mobile device. Capturing Signatures on Mobile Devices
Evidence Summary

For every signed transaction, OneSpan Sign captures an extensive Evidence Summary and Audit Trail. This Evidence Summary can be downloaded and viewed at any time. It is available to all transaction owners, both as an individual download and as part of the completed transaction.

Evidence Summary & Audit Trail

What if a Transaction Includes Features not yet Available?

After you activate the New Signer Experience, if a transaction uses a feature that has not yet been implemented, signers will automatically be directed to our Classic Signing Ceremony. The only exception to this statement is e-Witness, which simply does not work when the New Signer Experience is on.

Remember too that you can deactivate the New Signer Experience at any time, simply by contacting our Support Team.

How Can I Access the New Signer Experience?

To access the New Signer Experience:

Click here to access our Migration Forms. These forms will help our Support Team get you up and running as quickly as possible.

Don't worry about finishing these forms all at once. You can always leave and go back to them, and your progress will be saved. HOWEVER, if you decide to complete these forms at a later time, you MUST click the Go To Documents link in the Branding Request email that you will receive. Do not try to return to your browser page directly.

To complete these forms, you will need the following:

  • Your Account and Contact information:
  • The image you would like to use in your New Signer Experience. This is the image that will appear as a header during the New Signer Experience. It will be visible to all signers. Your image should:
    • Be no larger than (258 pixels in width x 40 pixels in height)

    • Be a JPEG, PNG, GIF, or BMP file
    • Have a transparent background (preferable)
    • You have the option of using an existing image. For example, you may have already provided a logo for the Classic Signing Ceremony, and may want to use the same logo for the New Signer Experience.

  • The strings to be used when declining to sign. Specify these strings if you would like to customize the list of reasons from which your signers can select when they decline to sign a transaction.
  • Some specification of how you want the Thank You Summary to look:
    • Whether the transaction owner's name will appear
    • Whether the signer's name will appear
    • Any custom messages you would like to display

The New Signer Experience can be localized in many different languages. However, you will need to do this separately for each language. Once you have finished filling out the forms for one language, you will then be given the option to continue customizing the New Signer Experience in another language.

If you want more testing flexibility, ask our Support Team to create a separate Sandbox account that will be dedicated to the New Signer Experience.

What Are the Supported Browsers and Devices?

The following browsers can be used with the New Signer Experience:

Browser Version
Microsoft Edge  
Internet Explorer 11
Chrome The latest version, plus the two previous versions.
Firefox The latest version, plus the two previous versions.
Safari The latest version, plus the two previous versions.
iOS The latest version, plus the two previous versions.
Android The latest version, plus the two previous versions.

Device recommendations:

  • For the best experience on an Apple device, we recommend using an iPhone 6S or higher, or an iPad Air 2 or higher.
  • On a touch-screen device, a minimum of 2 GB of RAM is recommended. However, the more RAM you have, the better the performance will be.

Important Changes That May Affect You

Our New Signer Experience introduces some important changes that you should bear in mind when you do your tests. These changes might require you to adjust some of your settings.

Should you be concerned about any of these changes, please note that you can always revert back to your existing Signing Ceremony settings by contacting our Support Team. Also note that any API integrations you may have done will NOT be affected by moving to the New Signer Experience, nor is there any impact on your iFrame configurations.

Change Description
Mobile Signing Ceremony vs Responsive Design

Our new responsive design permits only one application to be used on desktops, laptops and mobile devices. This means that the Mobile Signing Ceremony will no longer exist after you move to the New Signer Experience.

Deprecation of the Opt-out Menu

To streamline the signing experience, we are deprecating the option to Opt-Out of a signing experience. However, signers can still use the Decline option. If you still need content that appeared in your Opt-out menu, you can add it to the Decline menu with help from our Support Team. If you are currently using only the Decline option, your configurations (e.g., your reasons for declining) will remain the same.

E-Consent The Accept button will still appear at the bottom of the page. However, you can request to have a new checkbox appear at top of the page that will enable signers to accept the E-Consent document by selecting that box. This will save signers from having to scroll all the way to the bottom of the page.
Email information will be removed from the Handover URL Currently, a signer's email information is passed to and shown in the Handover URL. With the New Signer Experience, this email information will be replaced by the Signer ID parameter.
Branding Bar The Branding Bar will no longer be supported.
Using URLs to define an account logo You can no longer use a URL to link to an account logo.
Document Descriptions Document descriptions will no longer appear in the New Signer Experience.

For instructions on using the New Signer Experience, click here.

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