Topic Replies Freshness Views Users
Can I use a document previously signed to start a sign process in e-signlive?
signeSignLive

Hi guys,

We have a case which must to star a signature process in eSignLive with a document that previously was signed by a client with a software certificate.

If we launch the process with this document and…
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message
PDF couldNotBeFlattened
Hi Team, I am trying create a package with pdf document part of package. I am getting below Error. {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message":"Could not upload PDF document: it contains a syntax error…
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened"
messageKey

"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message

Hi, getting the same error, document is correct pdf, can you please check {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened",…
Anchoring to PDF Fields

I am trying to find documentation on we can create fields on a PDF that OSS can anchor to.  I have Adobe Acrobat CC and can add text fields to a PDF file.  I am trying to anchor to the field by the name I gave those text…
Tamper-proof seal in Evidence Summary page
evidence summaryTamper-proof seal

Hi guys, 

Our user said they need a stamp to say a tamper-proof seal is contained within the document.

Can I get support for this feature? Please check the attached file.

 

Thanks,

…
Handle Email Bounce

Hi,

We have the requirement to display the user whose email has bounced. We have used EMAIL_BOUNCE event, but that event is not having all the information it feels. Please propose a possible way to get the data during EMAIL…
Where does OneSpan stores data
dataservers

What is location of OneSpan Data Servers?
Groups/SubAccounts
groups

Is there any concept of Groups to manage users under company account ? Or something like subaccounts?
OneSpan Sign VPAT documentation
VPATSection 508Accessibility

Hello,

Where can I find Voluntary Product Accessibility Template (VPAT) for OneSpan Sign mobile application and for this software in general?

 

Thanks!
Transferring Templates

Is it possible to transfer templates in OneSpan?

I know we can share out templates when they are created, but what if we have someone that has a lot of templates that everyone uses, and they decide to retire next week. …
Error when configuring document visibility

Hi,

I got the below error when configuring document visibility, could you please help me to understand what it means? and what could be wrong in my request?

[400, Bad Request]. Optional details: {\"messageKey\":\…
Email Deliverability

Does OneSpan supports below use case

Basically the email to e-sign would go to an intermediary and allow them to route to the actual Client to sign without disclosing the email address.<…
Delete eSign users - best practices
eSigndelete sender

Hi, 

what are the best practices when it comes to managing senders that no longer work for the business? 

Do you delete them from the system?

If yes, how does it affect the existing docs they were…
Generate multiple transaction through button click in Salesforce
Transaction

Generate multiple transaction through button click in Salesforce

How to attach a transaction with custom object in Salesforce
the document failed to upload and maybe locked

Hi, I have a Issue with one of the customers. can you help me? thanks!
Finding the .pdf file of the default.consent.document
default.consent.documentfile location

Good day,

Our users are about to create a new group, and they want to validate, verify, re-use or modify the default.consent.document from a previous team.

Normally, I would just create a package and grab a copy of…
Copy layout between on-prem and sandbox

Hi,

Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea?

but it's successful to copy template between on-prem and CA sandbox.

…
Designer Viewr

Hello I have one question, for the designer session the package Id that we need must be from the  Transaction for a Sender, or it can be a package id from a normal transaction.
What could be causing this?

Hello folks.

We have made a fairly innocuous change to a PDF template agreement, just the text of an address, however when rendering this on the e-signature page of our application instead of the new text, we get some strange…
eSignature Virtual Room

I cannot seem to be able to get anyone to speak with me about the Virtual Room. Help please.
Best way to make a large terms and conditions documents available to signers
terms and conditions

Hi, in my paper process, I a have terms and conditions pamphlet I hand out after some signings.

What is the best way to make this same information available for my electronic signers? I do not want a large PDF that I need to…
Report updates

How frequently are the in-app reports updated? Both Transaction Reports & Account Reports.

Is there documentation about this?
Password to Unlock Document Signed in OneSpan

Is there any way to get the password to unlock a file that has been signed in OneSpan? Our users sometimes need to edit the document in Adobe after it has been signed. I have seen a couple other similar questions here, but no definitive…
Signing order of multiple documents in a single bundle

Hi folks,

I am curious in case I create a transaction that comprises multiple documents and to be forwarded to multiple signers(recipients) what option do I have for the following case"

  • To set a specific…
Signer Delegation Feature

On OneSpan Sign, if I am a delegate for a user and I decide to sign a form on behalf of the user, who's name appears on the form signature?  Is it my name or the user I am delegate to?