| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Currently, we offer our customers a separate download service for signed-documents and evidence summary.
Customers, however, want to receive a download to the Electronic Disclosure and Signature Consent. When I found out the related… |
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Normal topic
Is it possible to download a completed package in a normal folder (not zipped)?
If not, can they be unzipped pragmatically after download?
Thanks
Jack |
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Normal topic
Hi,
When creating a package and calling the setName method with a string containing a period or dash the JSON response says deserialization failed, upon further inspection there were also code 400 "invalid state" messages included. How… |
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Normal topic
Hi,
I am trying to get the signing status of a package using the following SDK call:
eslClient.getPackageService().getSigningStatus(packageId, signerId, documentId)
What I noticed that this call has inconsistent behavior while returning… |
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Normal topic
I checked that the Opt-out function is good. I also checked that the Notification email went well.
But after the INK-it opt-out is completed, the screen like the attached image is exposed. How do I handle this screen if I don't want it to… |
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Normal topic
Can we upload a signature for the sender via API? And use it for future use. So that the sender won't have to do manual signing everytime |
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Normal topic
Is it possible to break down the date into Year, Month and Date into 3 different columns using REST APIs? |
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Normal topic
Hi All,
I have a scenario where I have an e-signer that will not have an email.
Example: An elderly person is in an office, signing a contract to rent a room/apartment/service in a retirement home/nursing home/home services. This elderly… |
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Normal topic
Hi,
We have been using SMS Authentication for Signing Ceremony. First time when user clicks on link in email, a sms was sent. But after 2hr when user clicks on the same email link again no new code was generated and was able to use the… |
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Normal topic
Hi,
1) Is there any API to retrieve list of Layouts for a given sender
2) is there any API to retrieve list of package Ids for a given sender
thanks
Neel |
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Normal topic
I am successfully getting my callback, and am then returning a 200. However with every package I complete I am still getting an email saying that the callback failed. Any idea why this would be? |
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Normal topic
Hello,
I have created a template in development environment. Can I export a template already created in development account to production account.
Thanks |
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Normal topic
Is it possible to bypass the signing or accept portion of the signing ceremony and simply go to a "completed" state? We are looking for ways to securely send document(s) to a customer without them having to sign or accept the package, but… |
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Normal topic
We are running into an issue where we have a SSN field that we need the signer to fill out, and want validation on it. I have set the Format to the SSN setting in my PDF and it works as designed. However once we upload and send out that… |
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Normal topic
I see there is a RESTful API to update an existing document in a package. Is there a function call in .Net SDK to achieve the same thing? Or, do I need to call 'delete document' then call 'add document' if I want to use .Net SDK?
Also, if… |
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Normal topic
My email address is already set up as a sender with a sandbox that is shared with others.
I want to create a separate sandbox where my email is the owner so that I can do some testing without affecting what others are working on. An… |
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Normal topic
Hello,
We are running an on-premise instance of your version 6.5 product. In your release notes you state the following:
… |
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Normal topic
Good morning,
We would like to discuss how to go about adding esign to our business website. The best way to explain what we would like is to have you go to our website page for feedback (https://www.ksstate.bank/feedback/). This is the… |
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Normal topic
Looking through the documentation and I'm unable to find a date for when the package was actually sent. Is this available somewhere? |
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Normal topic
When I add a word document to an esign package it seems to be converted to a PDF as it's uploaded and all of the documents I can download from that point are all in a PDF format. Is it possible to maintain the Word format in the download… |
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Normal topic
Hello,
Is there a way to ensure that person who receives the email with link for signature is the person who actually signs the document.
If i was set as a recipient and forwarded my email to somebody else, the document will be still… |
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Normal topic
Hi team,
We are using iFrame to integrate esignlive in our portal, we are unsure how to make the display of documents responsive. Normally, we would set the iFrame at a fixed rate, and this would then cause the user to have to scroll… |
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Normal topic
Do we need to create new forms (pdf) using GUI or existing forms (pdf) will work with minor modification ? |
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Normal topic
We've a scenario where there is a standard form that has been filled out by multiple people and it needs to be signed by a single person.
We've created a document layout for the form but is there a way from the eSL UI to apply the layout… |
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Normal topic
Once a customer submits a document for signature, does the system automatically cancel the submission after a certain amount of time? We have an application that is using the .Net API to submit documents for signature. We had a customer… |
