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< adding screenshot > < adding support email > [email protected] hello team, wasn't able to find an email to contact support, but for me the sandbox is performing extremely slow. the last response i received from the REST api…
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Hello, Is there any way to shrink the size of the E-Signed by text seen in the attachments? We are using hand drawn signatures, and the sign all signatures. The E-Signed by text is fairly big and makes it difficult to see the actual…
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Hi, Does eSignLive provide any mechanism (feed / API, etc.) to export out the statistics at an account level (e.g. # of packages created per sender, datestamp signed, etc.). Many organizations have standardized dashboards to display…
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Hello, I'm trying to figure out how to program a page on my IIS server to handle event notifications. My research has turned up various topics and code snippets (jQuery, VB.NET, C#, java servlet, cross-domain, etc) but I'm not sure how to…
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Are there any utilities for purging expired eSignLive packages? In other words, is there anyway we could have you purge packages that are older than a certain specified number of days? Or maybe purge all packages created before a certain…
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Hi, I have looked at the REST API documentation (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm#) but it doesn't seem to have a REST API to retrieve a package from eSignLive say based on the…
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Question regarding Document Signing Certificate of Completion with session purge: A customer is asking if he could purge an eSignLive session, would the Document Signing Certificate of Completion also get purged or does it maintain a…
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Hi, I've read through the rest api documentation at (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm) and am interested in finding out if there is a sample code available for invoking the "Create…
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This is probably going to come across as the dumbest question ever. What i am stuck on is basically adding a custom field for the agent to fill in before sending the document to the signer. I can't seem to find the way to do it?? any…
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Hello, I would like to know, whether there is possibility of changing the text("Your signature is not required on this document.") on the top of document in the navigation bar. If so, how can we do it? Please see find…
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Our main use case is for our system to wait for document signing to get completed and for this, we rely heavily on eSignLive callback notifications. Typically, we receive the callbacks with just a few seconds delay upon actual signing…
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Can you point me to a resource explaining the differences between Opt-out and Decline?
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Hello, How can we "select" via API the proper translation of Electronic Disclosures and Signatures Consent document? Best regards
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Hello, We have created a package . Signed all the roles the package, status is complete but we have not received SIGNER_COMPLETE event for one Signer(Co-Buyer). Package details are as follows Id - 'h9eJYgg9zzjqR27QdfoM7XqnMws=' …
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Where can I find a list of all available json properties(key/values) for package submission? Thanks.
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Hello Team, As per our understanding on sign any where feature the link of the document will be emailed to the email provided and pin details will be provided to mobile number.If the user doesn't have mobile number or they are not…
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Hi Team, Can we disable Click to Apply feature to required documents and manually sign on that document in the package. Thanks, Navya.
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Can you please provide an overview of how QR code works? If a QR code is created for an eSign package, is there a time limit for how long the QR code will work? There is a client who wants to print the QR code and scan it with the app at a…
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Hello, I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened. Could you please help me out with this. packageid: …
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I have been using a form field anchor [Signer1.Fullname1] to identify where a signature field is supposed to go when sent through the API. However, most of the documents we create in our system are done so using fpdf, so there will not be…
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Hi There, I am a newbie to eSignLive and is doing some research to see how we can improve our sales process. Our system currently generates contracts (PDF) dynamically and then email it to customer for signature. I know that through the…
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I want to request customer to upload his last tax return as part of a transaction. However, customer may actually has the tax return captured in many separate files (e.g. 1 page per file) as he is taking photos via his phone. I tried to…
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Hi Team, We have SOAP/XML based implementation in place, and want to move to the REST APIs. During the process,some module in our system would to prepare the Approval Blocks ( place holder for signatures) and same document is handover…
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Is it possible to remove the "on MM/DD/YYY" date piece from the eSign generated signature? We have a separate signature date line which we have eSign populate. Thanks, David
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eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot. …