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< adding screenshot > < adding support email > [email protected] hello team, wasn't able to find an email to contact support, but for me the sandbox is performing extremely slow. the last response i received from the REST api…
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Hi. Is there a configuration setting that we could enable where a signer could fill out a document, then save their progress, then subsequently come back to finish filling it out and complete signing?

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Dear All, 

Currently, we have users around 400 users to create on our OneSpan. We would like to seek you support by providing the guideline and script to run mutli users. Could someone help me, if create 1 by 1 we need to…

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For the esign iam not able to get the iframe height based on the content of the document. If I try to fetch the content height of the esign I am getting "cross-origin error". I have 3 section element inside the iframe that is main, header…
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Hi,

I found the 'search' function is in different place when user login the account. I assume this's account setting different, if so, could you please let me know what setting is impacting the behavior?

 

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Hi there!  It would be nice to specify that documents ALWAYS attach after a signing package is complete.  This currently has to be done per signer and in our industry, I want to ensure that ALL signed docs get sent to ALL…

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Hello, We found that once a package was created, all signers will receive an invitation email including the link to Signing Ceremony, but not the package owner. Is there any way to send the same email to sender also? Thanks in advance!
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Hi, How to send multiple document with single package Id ? Thanks in Adv.
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Hello.
I have a created a transaction and assigned to it a Sender (different from the Owner).
As such, callback errors are being sent in emails to the sender. Is it possible to add a configuration so that the owner…

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Hi,

I am a bit confused about  “Delegation” scenario vs sender onbehalf owner scenario, are those 2 different thing? 

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hi, 

when I create package via sender UI, when adding a new signature field, the default type is click-to-sign.  Can it be changed so that the default type is to capture autograph?<…

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We have users that have changed their name which results in a change to their email address that impacts their account with OneSpan.  What has been the best practice there, as we have single sign-on, once the user have changed…

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Hello,

If you send several documents to a group of people, will each person see only the document they need to sign or do they see everything?  If the later, is there a way around this?<…

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Is there a way to capture the session expired event for a signer?
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Hi, I would like to know if there is a way to set an external reviewer (different from the user that creates the transaction) who would check if it is correct a mandatory attachment for a signer. This reviewer would also need to receive…

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Good morning, We would like to discuss how to go about adding esign to our business website. The best way to explain what we would like is to have you go to our website page for feedback (https://www.ksstate.bank/feedback/). This is the…
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Hi, We are integrating eSignLive with an application in our organization and came to know that a shared email address is required for integration. If yes, please advise if a) There is any specific naming convention required for the email…
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Hi,

I have the question regarding layout after transferring ownership

Example:

sender UI account "A" as the owner, sender UI account "B" as the sender under "A"

1) "A" creates the layouts and make…

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We have some users who have created many shared templates/layouts for our employees to use in OneSpan Sign, but have never sent any packages themselves. If one of these users leaves the company, I am assuming their templates/layouts…

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Is it possible to create a template and only share it with certain senders?

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Hello, Is there any way to shrink the size of the E-Signed by text seen in the attachments? We are using hand drawn signatures, and the sign all signatures. The E-Signed by text is fairly big and makes it difficult to see the actual…
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Hello Team, As per our understanding on sign any where feature the link of the document will be emailed to the email provided and pin details will be provided to mobile number.If the user doesn't have mobile number or they are not…
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Hi,

Is it possible to retrieve Signature Dates for all signers in a completed package?

 

Thank You.

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I'm using Field Injection for my documents, but can't figure out how to use a Signature field that is already created on my PDF form. Do I have to create a signature field manually like what is done here ===> https://developer.esignlive…
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Hello, We have a scenario where we load one package after other. While doing this, the signature captured in package 1 is being applied in the package 2. Can I know why it is happening so? Sample packages: package1 :…