Topic Replies Freshness Views Users
Choose to Decline to Sign

I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons. We would…
Chrome vs Edge

Has anyone have a preference in which browser to use in preperation for OneSpan stopping support of IE in 11.39?
Clarification on signing statuses
signing status
Can you confirm or correct my understanding of what each of these signing statuses we would receive actually mean please? We have a few ways we want to use these and need to be clear what they actually mean. SIGNING_PENDING - The signing…
Coding Style

Hi,

Does OneSpanSign support both Pascal and Camel casing?

if no, can you pls share what does it support

Thanks

Naresh
color of button once I clicked

Hi,

for example, in my account email template (evidence summary), before click "VIEW COMPLETED DOCUMENTS" button, the wording showed in white, and background color is purple. (see attachment).Once it's clicked, the wording…
complete email not received in GMAIL with attachment

Hi,

in my sandbox account , the attachment is enabled.  1) when I create the package not select delivery as attachment for the signer with gmail, complete email is not delivered to GMAIL as attached error from our CIBC…
Completing signing ceremony using SDK Programatically
Hi Experts, We have a use case where in client doesn't want to use the UI for signing. Once an approval step is completed in the BPM, it needs to complete signing without the user having to go to eSignLive. We need : 1. Sample code for…
Conditional Fields - Best solution for paired check boxes

Have just started experimenting with conditional logic on forms and am hoping that someone has a good solution.  

Wanting to do validation on paired sets of check boxes (Yes/No).  Want to ensure that one and…
Conditional logic using text tags?

Hi - is it possible to use conditional logic on text tags?

For example, if user selects a checkbox, then we want a text field to be mandatory, otherwise it is optional.
Conditional signing workflow

Hi there,

I know that OneSpan has a feature to manage document workflow in a single transaction, meaning to adjust the sequence of signing multiple document within single transaction.

Now, let's imagine a situation…
Condtional Requirement logic not working as expected

I'm working on a document where the signer is answering Yes/No questions, which I have set up as Radio fields (with radio groups) as Yes No options. We have different sections, where if the signer chooses a single Yes option, they need…
configure a default signature type at the account level

Hi,

I'd like to know hot to  default the signature type at the account level?

…
Configuring signer workflow programatically
Hi, When creating the package programatically (using the REST API / Java SDK), can we configure signer workflow? i.e. signer1 signs first and then signer2. The default behavior is that there is no workflow i.e. all signers get notified…
conga / onespan background mode automation in lightning

the documentation only provides a javascript snippet for classic. is this possible in lightning?

 
Conga or Field Mappings

I think this is a dumb question, but do I need Conga to merge SF data into a document or can I use Field Mappings (via Conventions)? For example, I want to place the company name from the account record that the contact is related to on…
Connecting to Sandbox
Hi , I am able to connect to Sandbox from my personal laptop, while connecting from my office getting connection refused, do we need to enable open any specific port or modify any firewall settings? Could you please suggest? Error…
Connection with Finastra (LaserPro)
LaserPro

We are trying to hook up OneSpan with LaserPro and have the documentation to make the connection but no instructions on how it works once completed. I understand that LaserPro will export the docs for eSign but does that then open…
Copy layout between on-prem and sandbox

Hi,

Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea?

but it's successful to copy template between on-prem and CA sandbox.

…
Copy Tool - Another Question

Hi Duo;

This Copy Tool question is from another customer. They are trying to migrate all templates and layouts from all senders in their Sandbox account to those same users in the Production account. I should point out…
Could set Q&A authentication answer restriction on account

Hi,

I tried sendUI to use Q&A authentication for remote signing, I found there is no any restriction for answer. I'd like to know if anywhere in the account can set restriction for the answer?

Thanks

…
Create a new user in an account
Hi, Is there a way to create a new user in eSL using SDK's or Rest API's? I understand that .inviteUser() is one of the option to create a new user, but that would mean that the user has to actually go through the email and perform the …
Create own template before sending out the package
Hi Is it possible for end-user to create the own document templates by indicating the signature block in doc, pdf files? For example: Open the doc or pdf file in the edit mode, user insert the tags for the signature, then saved the…
Create URL to signed documents

Hey how do i create a URL to send to client after all documents are signed by all parties. This is to give them ability to download package with signed documents in it.
Creating a Reverse Proxy Using IIS
Reverse ProxyIISThird-Party Cookies

We are facing an issue with third party cookies in Safari and in other browsers where the users have the third party cookies disabled. Currently, we have the URL"https://sandbox.esignlive.com/access?sessionToken={sessionToken}" in an…
Creating an API call in Postman

I'm trying to get a senders API Key for CA production do I have postman created correctly?