| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
How can I enable KBA for my sandbox account? I need to be able to create a package with KBA enabled for troubleshooting purposes. |
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Normal topic
Hello,
Is there a way to get 'enforceCaptureSignature' status of package? Whether it is set to true or false.
Thanks,
Sushma |
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Normal topic
Hi, I received the following message during the eSign. Could I know in what situation I'm receiving the message below?
Could not create a new package. Exception: Could not upload… |
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Normal topic
Hi eSignLive,
I have one package with in that had only one document.
Package contains two signers(lets say A,B ) and the document has one signature block of B.
Here is the flow
1. when i login with A and check the document header… |
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Normal topic
Hello,
When we are trying to access the document added to the package seeing 'An error occurred' message. PFA.
Package: wswbej1SiaHt2RTcj8VSb9V68BQ=
Documentlink: https://sandbox.esignlive.com/packages/wswbej1SiaHt2RTcj8VSb9V68BQ=… |
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Normal topic
Does anyone know why the user would receive this error when they confirm? |
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Normal topic
Hello,
Am receiving the below error on deleting a document. When does this error occur?
"Exception":"Silanis.ESL.SDK.EslServerException: Could not delete document from package. Exception: The remote server returned an error: (400) Bad… |
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Normal topic
Hi, When I add the following text tag, I receive a format error: {{esl:Signer1:textfield:size(40,15):Maxlen(3)}} |
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Normal topic
Hi, I got the below error when configuring document visibility, could you please help me to understand what it means? and what could be wrong in my request? [400, Bad Request]. Optional details: {\"messageKey\":\… |
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Normal topic
Hello, I need help with an error message relatef to hornetq that we detected in one of our prod environments. The related package has 5 documents, 4 documents were successfully signed and the last one signing… |
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Normal topic
Hi, I got "error.validation.vulnerableInput" when update signer with signer's first name as "<cindy>", and it seems this is new error after v11.56, would you please confirm? and what's this error message for? and in which… |
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Hot topic
We are Generating the documents from another vendor WK(Wolters Kluwer) and passing it to onespan Esign.But we are facing issue while mapping the X/Y coordinates.
Because top/left fields of e-sign are calculated from top left of the page… |
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Normal topic
What is the user experience like with an iFrame on a mobile device? Is it responsive? If not, can the iframe initial load go directly to the signature placeholder? And for the user to review document, panning and pinch zooming would be… |
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Normal topic
eSign Document is embedded as an iframe. While the signing ceremony is being performed on mobile we came across unexpected behavior on clicking of Cancel in the pop-up (which is launched when we tap to sign) … |
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Normal topic
Hi,
I am looking for a Pointers/Direction on how to start implementing the Offline Capabilities for Signing the Document. Please let me know if there is any documentation or any one implemented. … |
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Normal topic
Is it possible to remove the "on MM/DD/YYY" date piece from the eSign generated signature? We have a separate signature date line which we have eSign populate.
Thanks,
David |
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Normal topic
eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot.
… |
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Normal topic
Hi ALL
• Can the font/size of text for the eSignature capture be changed?
Currently when we test in the sandbox environment - i looks very tiny and difficult to read unless we zoom in - please let us know if anyone happen to increase the… |
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Normal topic
I cannot seem to be able to get anyone to speak with me about the Virtual Room. Help please. |
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Normal topic
New user of OneSpan. In my job, I have to have documents signed by talent. This usually happens in person, on a video shoot. I have been trying to determine if there is a way to set up template that will allow me to pull up… |
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Normal topic
Hi,
Does eSignLive provide any mechanism (feed / API, etc.) to export out the statistics at an account level (e.g. # of packages created per sender, datestamp signed, etc.).
Many organizations have standardized dashboards to display… |
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Normal topic
Team,
I have been going through your eSignLive’s JavaScript Event Notifier feature (https://www.esignlive.com/blog/esignlive-event-notifier/) and this is pretty interesting feature. I have a question on this,
Is there any way we can… |
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Normal topic
Hi I am looking for an API which would help me generate a eSL report. Currently 'eslClient.reportService.downloadDelegationReportAsCSV(dateStart, dateStop)' provides with most of the information that I am looking for but I need some more… |
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Normal topic
PackageId packageId = client.createPackage(superDuperPackage3);
This works on Windows but when I run it on a MAC I get an EslException with a getLocalizedMessage() of "Could not create a new package"
I am running it on macOS High Sierra … |
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Normal topic
Hi, I created a console application (using .NET SDK) to retrieve field values and save them to a SharePoint list, but I would like to set it up to run whenever a package is completed. Would I use an Event Listener for this purpose? If… |
