| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Hi,
Every time When I create template, a default document named “Electronic Disclosures and Signatures Consent” is created. I don’t want this document.
Is there a way to do this?
Thanks |
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Normal topic
Hi team,
Our client has a question that if they have an API Key, how they can know which email is associated to this API Key?
Please advise if you need any further information.
Thanks, |
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Normal topic
In order to access Rest API for documents retrieval, i have to provide "Authorization: Basic api_key". How do i get Basic api_key? |
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Normal topic
Good day,
We want to remove the exit button from thank you dialog. After contacting support, I've been told that it's not customizable, but there's a workaround by using iframe and notifier. Could anyone share the working example?
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Normal topic
Hey there!
Im currently using the sandbox, to make prove of concept and im trying to anwser some dooubts.
1 - When passing to a production environment the sandbox is migrated or stays as it is?
2 - When passing to a production… |
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Normal topic
can you please give me some sample where is signer UI applied ? where is sender UI applied?
thanks,
Cindy |
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Normal topic
Hi team,
We have a client asking whether the "adding an approver" feature available in OneSpan Sign? Let’s say we have the 1st signer, the 2nd approver, and the 3rd signer. After the 1st signer signed the package, it goes to the 2nd… |
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Normal topic
Hi everyone,
I was wondering if there are any constraints on what I configure in the email templates as the "from" email address based on the account owner's or sender's email address domain?
We have setup DKIM on an account so we can… |
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Normal topic
Hello,
We have a client asking whether we can add a SMART Note that was generated by another system into OneSpan Sign's eVault Manager. Is that possible at the moment?
|
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Normal topic
Hi Team,
I use code to create packages, and when I go to the esign platform, I can not add new documents to the existing In Progress transaction.
The code I'm using to create the package is
PackageBuilder documentPackageBuilder =… |
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Normal topic
In the Transactions List on the Live Site I only see 5 Columns listed
Transaction name, Recipients, Last Updated, Status and Expiry Date
Is it possible to add other Columns and make the sortable? For instance it… |
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Normal topic
Hi team,
Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that… |
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Normal topic
Hi team,
Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not?
Thanks! |
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Normal topic
Hi team,
We have few questions from our clients:
Is there any event for "Failed Question & Answer Authentication” & “Question & Answer Authentication” or “Signing Session for Signer” ?
For these events, JSON file (package file) gets… |
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Normal topic
Is there a way to troubleshoot why my callback is not working? I understand that an e-mail is sent out when a failure occurs, but I don't have access to that e-mail box.
1) Can we see callback failures in a dashboard or log files?
2) Can… |
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Normal topic
Hello,
We found that once a package was created, all signers will receive an invitation email including the link to Signing Ceremony, but not the package owner. Is there any way to send the same email to sender also?
Thanks in advance! |
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Normal topic
Hello,
We have been having troubles connecting to OneSpan Sandbox API. We receive the following error when we run the curl command:
* TCP connection reset by peer
In the logs (Java):
Caused by: java.net.SocketException: Connection reset
… |
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Normal topic
Might be a dumb question - are email addresses required for signers?
Can you add a signer without an email address to an in-person ceremony?
Thanks. -- Bryan |
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Normal topic
Hi,
One of our client is reporting that the "ESL:MESSAGE:STARTED:SIGNER_COMPLETE" event is not showing in console with Mobile Signing Ceremony, under this scenario:
- Have a signer and three documents, first document contains one… |
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Normal topic
Hi team,
One of our client is asking whether it's possible to have dynamic logos in their activation email. They want to have different logos per package depending on the recipient information. Any suggestions?
Thanks in advance! |
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Normal topic
Hi ALL
We would like to seek help on how we can change the text on the signing URL:
• After a document is eSigned on the portal through a signing ceremony URL, there is a pop-up with “thank you for using the OneSpan”? This needs to be… |
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Normal topic
Hi ALL
• Can the font/size of text for the eSignature capture be changed?
Currently when we test in the sandbox environment - i looks very tiny and difficult to read unless we zoom in - please let us know if anyone happen to increase the… |
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Normal topic
The Customer accepted the Disclosures and Consent and signed the Contract but left the Rider unsigned. Therefore I cannot sign the Contract because it violates the Signing Order.
How can I get past this outside of asking the Customer to… |
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Normal topic
How can i change date format in Evidence summary?
Current Date Apparing as 2019‑Nov‑18 12:15:42 GMT
Required - 18-Nov-2019 12:15:42 GST
Thanks in advance! |
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Normal topic
Looking for some guidance on how to obtain an API key for the onprem version of onespan. My question is, how do we generate and use the api key? In our lower environment we have a key that our app uses that is not referenced in the UI and… |
