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Hello, I have created a template in development environment. Can I export a template already created in development account to production account. Thanks
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Is it possible to bypass the signing or accept portion of the signing ceremony and simply go to a "completed" state? We are looking for ways to securely send document(s) to a customer without them having to sign or accept the package, but…
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My email address is already set up as a sender with a sandbox that is shared with others. I want to create a separate sandbox where my email is the owner so that I can do some testing without affecting what others are working on. An…
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Hello, We are running an on-premise instance of your version 6.5 product. In your release notes you state the following: …
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When I add a word document to an esign package it seems to be converted to a PDF as it's uploaded and all of the documents I can download from that point are all in a PDF format. Is it possible to maintain the Word format in the download…
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Hello, Is there a way to ensure that person who receives the email with link for signature is the person who actually signs the document. If i was set as a recipient and forwarded my email to somebody else, the document will be still…
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Hi team, We are using iFrame to integrate esignlive in our portal, we are unsure how to make the display of documents responsive. Normally, we would set the iFrame at a fixed rate, and this would then cause the user to have to scroll…
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Do we need to create new forms (pdf) using GUI or existing forms (pdf) will work with minor modification ?
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We've a scenario where there is a standard form that has been filled out by multiple people and it needs to be signed by a single person. We've created a document layout for the form but is there a way from the eSL UI to apply the layout…
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Once a customer submits a document for signature, does the system automatically cancel the submission after a certain amount of time? We have an application that is using the .Net API to submit documents for signature. We had a customer…
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What is the recommended way to be able to rapidly develop and iterate on a series of forms we're using for application integration, then be able to deploy them to a production instance? I tried the tool recommended by OneSpan's phone…
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I set a package language with French.
final DocumentPackage documentPackage = packageToBuild.withLanguage(Locale.FRENCH)
Nothing changed to French except the embedded Consent pdf in the page as attached. However, I am actually…
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Hey there, In our project, we have one scenario requires embedding two signing ceremony in two different iFrame div at the same time, one for each signer of a package. I am also using event notifier from this documentation: https://docs…
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Hey team, How we can replace the default email with our customized email? We are using .Net SDK. Thanks, Hanyu
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Hey team, We are looking for setting different contents for each email templates. I found some information about email message from this link: https://developer.esignlive.com/guides/feature-guides/email-message/ Is there any way to use…
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Dear all, As you can see from the screenshot attached, normally next to the radio buttons we have the text “Agree”, “I don’t Agree”, which seem to be covered(hidden) by the placeholder markup code in the produced document in the…
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Hello, We have the below field in our pdf: {{esl:Signer1:textfield:size(200,50)}} Can you please let us know how to make these fields required and how can I set the max field length for these fields. Thanks!
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Hey, Do anyone happen to have email templates or a guide regarding making HTML emails that are able to be rendered properly cross multiple email clients? Thanks in advance! Oliver
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Hi Duo, Could you please point me to how to fetch the list of values, default value and the value chosen by the signer using sdk and rest? Thanks!
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1. I created a function app in azure portal for the callback to download docs. 2. And then I created some transactions through the Dashboard. 3. Then I got emails said eSignLive Callback failed. Failed to communicate with the callback…
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Good Afternoon, I am using the On Premise verson 6.5 and recently tried to download the evidence document from a finished package. However that document was blank. I have tried turning on a couple of the backoffice settings, specifically …
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hi, we have developped a platform that make it easy to integrate digital signature solution with differents internal application in a company. a customer is interested and thus we need to deploy our platform in their Azure web application…
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In our workflow, we have one situation that customer will enter an actual written signature. But we see there a "E-Signed By" watermark over the signature. Is there any way to hide this watermark?
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We know it is possible to configure the Reminder Schedule (days until first reminder, days between reminders, number of repetitions) at the package/transaction level after the package/transaction is created, using API before 11.16, both…
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I read that now OneSpan can automatically identify the form fields if a pdf file with forms is uploaded. Is there a standard syntax we can use to name the form fields so that they are automatically recognized?