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I want to show template documents to our reviewers but they can’t update the fields. I knew that to use designer mode, packages have to be in draft folder, but I want to disable editing for users. Can anyone suggest me how to achieve…
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For the esign iam not able to get the iframe height based on the content of the document. If I try to fetch the content height of the esign I am getting "cross-origin error". I have 3 section element inside the iframe that is main, header…
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Hello, If for a single package there are three signers in which two have same email Id, and its a case of In-person, is there any way to allow same email address for two different signers. Thanks, Aniket
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Hi team, In our current implementation, the email notifications for package completion event are meant to be sent for each signer, and CC to the package owner by default. For example, if you have two signers, then the package owner will…
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We have a scenario that if a customer signed the contract but didn't complete the payment, when the person came back again, he needs to do the whole transaction again. So, for an archived package, can we use the same customId and Package…
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Let’s say we have an agreement that will be sent out to 5 individuals. If 2 of them sign then the agreement would be considered complete and the remainder would not need to sign. Is that type of flow supported?
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Hi all, If we wanted to use a source or reference account settings for a target account's configuration, can oneSpan ensure that the configuration is duplicated accurately or is there a chance of human error. Does oneSpan promote…
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Hi, Every time When I create template, a default document named “Electronic Disclosures and Signatures Consent” is created. I don’t want this document. Is there a way to do this? Thanks
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Hi team, Our client has a question that if they have an API Key, how they can know which email is associated to this API Key? Please advise if you need any further information. Thanks,
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In order to access Rest API for documents retrieval, i have to provide "Authorization: Basic api_key". How do i get Basic api_key?
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Good day, We want to remove the exit button from thank you dialog. After contacting support, I've been told that it's not customizable, but there's a workaround by using iframe and notifier. Could anyone share the working example?
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Hey there! Im currently using the sandbox, to make prove of concept and im trying to anwser some dooubts. 1 - When passing to a production environment the sandbox is migrated or stays as it is? 2 - When passing to a production…
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can you please give me some sample where is signer UI applied ? where is sender UI applied? thanks, Cindy
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Hi team, We have a client asking whether the "adding an approver" feature available in OneSpan Sign? Let’s say we have the 1st signer, the 2nd approver, and the 3rd signer. After the 1st signer signed the package, it goes to the 2nd…
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Hi everyone, I was wondering if there are any constraints on what I configure in the email templates as the "from" email address based on the account owner's or sender's email address domain? We have setup DKIM on an account so we can…
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Hello, We have a client asking whether we can add a SMART Note that was generated by another system into OneSpan Sign's eVault Manager. Is that possible at the moment?
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Hi Team, I use code to create packages, and when I go to the esign platform, I can not add new documents to the existing In Progress transaction. The code I'm using to create the package is PackageBuilder documentPackageBuilder =…
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In the Transactions List on the Live Site I only see 5 Columns listed Transaction name, Recipients, Last Updated, Status and Expiry Date Is it possible to add other Columns and make the sortable? For instance it…
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Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that…
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Hi team, Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not? Thanks!
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Hi team, We have few questions from our clients: Is there any event for "Failed Question & Answer Authentication” & “Question & Answer Authentication” or “Signing Session for Signer” ? For these events, JSON file (package file) gets…
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Is there a way to troubleshoot why my callback is not working? I understand that an e-mail is sent out when a failure occurs, but I don't have access to that e-mail box. 1) Can we see callback failures in a dashboard or log files? 2) Can…
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Hello, We found that once a package was created, all signers will receive an invitation email including the link to Signing Ceremony, but not the package owner. Is there any way to send the same email to sender also? Thanks in advance!
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Hello, We have been having troubles connecting to OneSpan Sandbox API. We receive the following error when we run the curl command: * TCP connection reset by peer In the logs (Java): Caused by: java.net.SocketException: Connection reset …
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Might be a dumb question - are email addresses required for signers? Can you add a signer without an email address to an in-person ceremony? Thanks. -- Bryan