General Questions | OneSpan Community Platform

Topic	Replies	Freshness	Views	Users
Normal topic Bulk transfer senders from one account to another Sender Managementbulk uploadtransaction details Hi, We are creating new Onespan Sign accounts, and need to transfer senders from older accounts to the new ones. Since there are over 1,000 senders to transfer between accounts, is there a way to do it in bulk ? Also…	2	3 years 11 months ago	66
Normal topic Calculated Fields I have been asked to explore automation of a form that is currently hosted in Excel. It includes some simple calculations (sums mainly). Does Sign support calculated fields?	6	4 months ago	108	9661 2861 + 2
Normal topic call back event Hi, in our current version 11.25, I found for callback event i.e PACKAGE_READY_FOR_COMPLETE, the sessionUser has the account user id information in the request. {"@class":"com…	9	2 years 11 months ago	75
Normal topic Callback - DOCUMENT_SIGNED not triggered When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button.	5	2 years 1 month ago	65
Normal topic Callback event callback listener event notifications Hi, Application listener (callback URL) is not available when OSS triggers callback event upon completion of the transaction. 1. What happens to the requests that were completed at OSS end but not posted to…	4	3 years 5 months ago	196
Normal topic callback listener callback listener event notifications Hello, I'm trying to figure out how to program a page on my IIS server to handle event notifications. My research has turned up various topics and code snippets (jQuery, VB.NET, C#, java servlet, cross-domain, etc) but I'm not sure how to…	3	7 years 10 months ago	90
Normal topic Callback notifications when the callback server is unavailable What happens when the server that is setup to receive callbacks isn't available due to a network issue or an issue with the server itself. Are any attempts made to retry the notification. Also, are there any suggestions on how to handle…	1	6 years 7 months ago	40
Normal topic Callback Setup with REST API With this https://www.esignlive.com/blog/e-signlive-how-to-setting-up-callbacks/ , it looks like callbacks can be setup via code rather than through the eSign Admin UI. Do you setup this callback each time a package for is created? Is…	5	7 years 4 months ago	85
Normal topic Can I use a document previously signed to start a sign process in e-signlive? signeSignLive Hi guys, We have a case which must to star a signature process in eSignLive with a document that previously was signed by a client with a software certificate. If we launch the process with this document and…	4	2 years 6 months ago	46
Normal topic Can not add new documents to existing package(transaction) Hi Team, I use code to create packages, and when I go to the esign platform, I can not add new documents to the existing In Progress transaction. The code I'm using to create the package is PackageBuilder documentPackageBuilder =…	1	4 years 8 months ago	36
Normal topic can not upload the document Hi, I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.	4	3 years 7 months ago	403	1144 + 1
Normal topic can reminder be configured at account lever? Hi, Could auto email reminder configure at account level? if yes, could you please show how to configure it? Thanks Wendy	3	3 years 4 months ago	59
Normal topic Can there be two Signers having same Email ID in a package for Inperson case Hello, If for a single package there are three signers in which two have same email Id, and its a case of In-person, is there any way to allow same email address for two different signers. Thanks, Aniket	1	4 years 10 months ago	31
Normal topic Can we change the text on navigation bar of document in iframe? Hello, I would like to know, whether there is possibility of changing the text("Your signature is not required on this document.") on the top of document in the navigation bar. If so, how can we do it? Please see find…	2	7 years 7 months ago	15
Normal topic Can we print or download the documents with fields before the signing ceremony ? printprintingoss Is it possible to obtain/download/print a copy of the document that includes all the fields and labels created in OneSpan Sign, positioned as they appear to the customer during the signing process? Essentially, can we print a replica of…	1	11 months 3 weeks ago	51
Normal topic Can't convert placeholder to normal recipient in the designer designertemplate I have created a template with a placeholder on the OneSpan website. When I use this template in a transaction, I am unable to change this placeholder to a normal recipient in the designer, and so I am unable to actually create and send…	3	3 years 9 months ago	126
Normal topic Can't find the documentid I am new to the eSign process and need to be able to download a completed PDF document not a zip file with the document in it. I see the process to do that is: byte[] pdfDocumentBytes = eslClient.downloadDocument(packageId, documentId);…	3	6 years 5 months ago	11
Normal topic can't update document Hi, is there a scenario or situation, the document can't be updated (such as re-order, delete, add etc)? thanks, Cindy	2	2 years ago	26
Normal topic Certificate Install Question Trying to go thru the steps described here: https://community.onespan.com/products/onespan-sign/sdks My keytool list shows the required…	3	3 years 11 months ago	136
Normal topic Change account to Manager Hi, Is there an API or Java SDK option in eSL to change a regular user to Manager and vice-a-versa? Thanks, Sudhangi	4	6 years 3 months ago	11
Normal topic Change document page orientation If I upload a document and a signing page is upside down am I able to rotate it?	2	3 years 7 months ago	208
Normal topic change existing account email ID onespan signaccount emailemail change Hi, How would I go about changing the email address associated with my OneSpan account?	1	1 year 9 months ago	51
Normal topic Change signature block to have only the e-signed by name Hi, I would like to know if is possible to change the signature block to have just the e-signed by "name". Right now my configuration has "on GMT" Regards, Felipe	1	6 years 7 months ago	30
Normal topic change the wording of button Hi, does the wording for the button such "opt out' or 'decline" can be changed? if so, does it apply to system level or account specific? thanks, Cindy	1	4 years ago	18
Normal topic Changing account logo Is there any way I can remove account logo. I can replace it by logo-esl.png with logo I want. But I don't want any logo in the signing page. How do I do that Thanks	1	8 years 2 months ago	37

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