Topic Replies Freshness Views Users
Normal topic

Dear all,

 

I am creating the signatures and we have 50 - 100 pages contracts. I need to be able to create e-signature and initials for multiply recipients, and I would like to do it one time per recipient.

Normal topic
Hey, Do anyone happen to have email templates or a guide regarding making HTML emails that are able to be rendered properly cross multiple email clients? Thanks in advance! Oliver
Normal topic
Hello All, I am completely new to eSign and to e-signature generally. I am a C# .NET developer and wondered if any of you can share some knowledge. For test purposes (i.e. assessing Vasco eSign for suitability for our application) I…
Normal topic
Is it possible to have an area on a form where the signer can free form draw? We have a form that the signer needs to designate an area of the body - and they are instructed to draw on the body to indicate the issue at hand. Is this…
Normal topic

Can the validation error message be supplied in some way when doing external verification?

Normal topic

Hello,

 We started integration with oneSpan and our applications and we are now facing issue with callback notification service.

We have 2 applications which can initate signing process in oneSpan (sales app and…

Normal topic
I use several of my own custom forms and clients applications in my insurance agency. Every form sent will need to have certain data lines such as value of home, limit of liability ,mailing address for my insured,,, filled with different…
Normal topic

Is it possible to replace the purple circle image on the signed document? I understand this is the OneSpan logo so thinking probably not - but we did have a customer ask about this. Thanks.

Normal topic

Hi - 

trying to confirm some data retention setting and its affect on being able to retrieve documents.

if we set the data retention at 0 days for completed transactions does that mean that the signer…

Normal topic
The Date/Time Stamp that gets populated on the signed document is a small font, is this something that can be adjusted?
Hot topic

Hello,

In Java, I would like to add a new field where the signer should fill in a date (in a date format DD/MM/YYYY).

  • What type of field should it be?
  • The signer should be allowed to add either the…
Normal topic

Hi,

When I receive an email informing me that a signer has declined or opted out, it includes the link to the transaction.  When I follow that link, if I was already logged in to the…

Normal topic
Hi, Every time When I create template, a default document named “Electronic Disclosures and Signatures Consent” is created. I don’t want this document. Is there a way to do this? Thanks
Normal topic
Our main use case is for our system to wait for document signing to get completed and for this, we rely heavily on eSignLive callback notifications. Typically, we receive the callbacks with just a few seconds delay upon actual signing…
Normal topic

Can you confirm if there is a limit to how many delegates you can have.

Normal topic

We have not been successful using the Delegation tool. We get an error when testing the connection. 

The account doesn't have Manager type or an Admin Role.

The account is [email protected] in SBX 2 and it does.

Normal topic

Hi, 

what are the best practices when it comes to managing senders that no longer work for the business? 

Do you delete them from the system?

If yes, how does it affect the existing docs they were…

Normal topic

Hi,

is there any way to delete the layout from backoffice?

 

thanks,

Cindy

 

Normal topic

Hi,

our client tried to delete account in the Owner account via Sender UI, after he clicked 'x' (delete) button, nothing happened in the GUI, but we found there is error in the log, any idea?

 

Normal topic

How can I delete a draft?

Normal topic

Hello I have one question, for the designer session the package Id that we need must be from the  Transaction for a Sender, or it can be a package id from a normal transaction.

Normal topic

Hello,

 

When we create a package and send it to OneSpan, OneSpan sends an email to the customer to inform him/her that there is a document which he/she can sign. In this email, there is also a link to OneSpan…

Normal topic

Hi ,

one of the client saw the message "Signed and all signatures are valid, but with unsigned changes after the last signature" in the Adobe, any idea what it means?

I attached the form for your investigation.

Normal topic

Very new to this. One of our clients requires 'digital' vs 'electronic' signature - that is, the signer must have a PKI certificate and the private key of the user's certificate is used to create the signature. Does the OneSpan API…

Normal topic

Hi there,

Is it possible to disable the 'Accept Only' check box from tagging layout page?

Thanks,

Calum