Topic Replies Freshness Views Users
Email and Phone Field
#emailemail

I have certain templates that I have to list the client's email and phone.  I know that the FIELDS has some of the signer's info like Signer Name, Title, and Company, but can you also add Signer Email and Signer Phone? That is…
email BCC list

Hi,

In the email template, for example email.decline, is it possible to have more than one bcc email, if so, how to configure multiple Bcc emails with corresponding display_name? the below sample only have 1 bcc email,

…
Email Bounced sometimes not working

Hi, we are testing the email bounced function and found that sometimes OneSpan does not send a callback for the "fake" email we use. 

For example, 

[email protected] -…
email complaint template

Hi,

 

how to test email.complaint template? we are using CIBC SMTP server?

thanks,

Cindy
email customization
Hi, We are implementing electronic signature capture on some of our documents and I'm currently in the process of setting up outgoing notifications to customer once signature has been obtained. i.e signing ceremony is complete. For speed,…
Email Deliverability

Does OneSpan supports below use case

Basically the email to e-sign would go to an intermediary and allow them to route to the actual Client to sign without disclosing the email address.<…
email evidence summary

Hi,

when enabling email.evidence.summary template, is it possible to get signed document only not both signed document and evidence summary? 

 

thanks,

Cindy
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""

Hi Team,
Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right?

FYI,

&nbsp…
Email ID change for User Can we transfer all transaction from 1 account to other account.
#email #customdomainemail change

We have requirement where user are transferred between departments and his/her email ID changing (e.g. [email protected] to [email protected]). We can…
Email Journalling

Hi

Just checking if there is any new techniques for email journalling.

We are in an industry that requires a record to be kept for each email communications. For the email originating in OneSpan SIgn accounts, we…
Email Message and Template
Hey team, We are looking for setting different contents for each email templates. I found some information about email message from this link: https://developer.esignlive.com/guides/feature-guides/email-message/ Is there any way to use…
Email Notice Customization?
Custom Email Notices
How do we customize the email message that is sent to the signer?
Email Notification
Hey team, How we can replace the default email with our customized email? We are using .Net SDK. Thanks, Hanyu
Email Refinements
emailtemplatescontent
Hi, Is it possible to change the email attributes which is sent to the recipients: Email Subject EmailBody Can I add a user for CC in the email (UserName and Email). Thanks, Abhijit
Email reminders

Hi Team,

How to set email reminder parameters while creating JSON request?

Below parameters we are using to set expiry option at the time of Transaction creation.

1. DefaultTimeBasedExpiry

2…
Email signers
Hello, Is there a way to ensure that person who receives the email with link for signature is the person who actually signs the document. If i was set as a recipient and forwarded my email to somebody else, the document will be still…
email template

Hi, 

In the email template body which is html file, my client request such as below to embed a link to website

<a href="https://www.example.com/xxx.html" target="_blank"> 

…
email template Account Invitation

How does this template get generated in French if all we input is the users email address?
email template BCC'd getting full

Has anyone experienced issues whereby the sender starts receiving messages that the signers email address may be wrong and it is somehow related to the how the emails are managed / archived.  It appears the email address box is…
email template email.notify.mobile

Hi,

what's the difference between email template 'email.notify.mobile' vs 'email.notify'?

As I known, email.notify is the one send to the signer for signing the document? when the 'email.notify.mobile' is triggered?<…
Email Validation for Signers
Hi, Can we know what all email validations are using ( example:[email protected], .in , .org)
emailDocumentsAndEvidenceSummary

Hi,

I'd like to know how this setting works:

in the settings.feature, if I set "emailDocumentsAndEvidenceSummary" = true, what will happen?

 

thanks,
Cindy
Embed OneSpan inPerson signing URL in an iframe

Hi,

I am trying to resolve an issue when using iframe to load the inPerson (where all parties can sign in same URL) signing URL in tablet (iPad) Safari. I wonder if there anybody facing this same issue before and have the…
Embedding an iFrame
My company has been working with yours to white label the product and resell it. Is it possible to embed the eSignLive web app, (the site you access in the sandbox mode), into an iFrame to be placed in our application? If so, how do we…
Embedding Signer Tags in a document uploaded to eSignLive
text tags{{esl:Signer1:signature}}

Hi excuse my ignorance as I am migrating from Adobe Sign and

trying to use the text tags to trigger Signer1 fields in my uploaded document.

I have tried a few iterations of trying to get a Signer1 Signature field…