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Is it possible to remove the "on MM/DD/YYY" date piece from the eSign generated signature? We have a separate signature date line which we have eSign populate. Thanks, David
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eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot. …
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With this https://www.esignlive.com/blog/e-signlive-how-to-setting-up-callbacks/ , it looks like callbacks can be setup via code rather than through the eSign Admin UI. Do you setup this callback each time a package for is created? Is…
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Could please anyone help with Opening the document to be signed in a device (like IPad or tablet ) without having the User to click on email link. Use case : Customer in Branch for account opening or any subscribing to a new product(Credit…
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Hi , I am able to connect to Sandbox from my personal laptop, while connecting from my office getting connection refused, do we need to enable open any specific port or modify any firewall settings? Could you please suggest? Error…
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Hi, We've a scenario wherein we have 3 signers for a given document and all of them sign sequentially. Singer1 signs then signer2 and then signer3. The issue though is that signer2 is identified at runtime and known to signer1. i.e…
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Hi, I need to get newly created sender's API key and store it in local database. Sender class does not contain attribute APIkey. Is this even possible? How? The code i'm using is below. ..... Address address = new Address(); …
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I am evaluating the use of your product and am wondering if it will accomplish the following task. I will create a sales template that is a sample invoice. Attached is the form i'm looking at. What i want to do is for each section, say…
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I use following method to update senders info: eslClient.AccountService.UpdateSender(info, senderid); The problem is that once this is done sender is inactive and invitation needs to be sent to a sender. Is there a way to activate sender…
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We've been using the sandbox for testing. We use the sandbox from our development machines and a server. Everything was fine until a few weeks ago. We cannot get documents signed using the test server. I know we were able to get documents…
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Is there any limit on the number of fields that can be added to a document for each signature/signer.
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Hello, We are getting exception when we try to add signers to package with same email. We are receiving message - 'The email is already in use for package'. So, is there a way we can add signers with same email to the package? Thanks,…
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Team , Is it possible to add a Holographic Signature ? Regards Surya
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I've noticed that HTML tags are removed instead of being encoded. For example, the Signer opted out with a message:
Can't sign as there is a  tag visible.
In the admin panel, there is a message:
Can't sign as…
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Hi I am trying to perform an in-person signing but I require to authenticate the signer. I have enabled SMS/Security Question authentication while creating the transaction. The authentication mechanisms work fine when the signing process…
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Team, We are getting exception saying 'Bad Request(400) : package is in invalid state' while doing client.SendPackage(package). I would like to know, in what all cases we will get this error. Thanks, SK
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How do we customize the email message that is sent to the signer?
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Hi, when I try to create an eWitness account I get this error message: "The Account of this username already exists". What is the procedure for creating a new eWitness account?
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I use several of my own custom forms and clients applications in my insurance agency. Every form sent will need to have certain data lines such as value of home, limit of liability ,mailing address for my insured,,, filled with different…
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Hi , How can i disable the sandbox logo in signed pdf documents for your reference attaching screenshot.
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Hi, Is it possible to change the email attributes which is sent to the recipients: Email Subject EmailBody Can I add a user for CC in the email (UserName and Email). Thanks, Abhijit
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Team, We are unable to remove partially signed/signed document from the package. Could you help us on this? Thanks, Sushma
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Hello, Is there a way to remove the navigation icon within the package? If yes, could you let us know how we can achieve it. Thanks, Sushma
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Hi eSignLive, I have one package with in that had only one document. Package contains two signers(lets say A,B ) and the document has one signature block of B. Here is the flow 1. when i login with A and check the document header…
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Hello Folks, We are currently evaluating eSignLive and have couple of questions related to specific use cases. 1. Is there support for SMS authentication for In Person signing.? If it is not supported currently, how do you capture…