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What is the recommended way to be able to rapidly develop and iterate on a series of forms we're using for application integration, then be able to deploy them to a production instance? I tried the tool recommended by OneSpan's phone…
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I set a package language with French.
final DocumentPackage documentPackage = packageToBuild.withLanguage(Locale.FRENCH)
Nothing changed to French except the embedded Consent pdf in the page as attached. However, I am actually…
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Hey there, In our project, we have one scenario requires embedding two signing ceremony in two different iFrame div at the same time, one for each signer of a package. I am also using event notifier from this documentation: https://docs…
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Hey team, How we can replace the default email with our customized email? We are using .Net SDK. Thanks, Hanyu
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Hey team, We are looking for setting different contents for each email templates. I found some information about email message from this link: https://developer.esignlive.com/guides/feature-guides/email-message/ Is there any way to use…
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Dear all, As you can see from the screenshot attached, normally next to the radio buttons we have the text “Agree”, “I don’t Agree”, which seem to be covered(hidden) by the placeholder markup code in the produced document in the…
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Hello, We have the below field in our pdf: {{esl:Signer1:textfield:size(200,50)}} Can you please let us know how to make these fields required and how can I set the max field length for these fields. Thanks!
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Hey, Do anyone happen to have email templates or a guide regarding making HTML emails that are able to be rendered properly cross multiple email clients? Thanks in advance! Oliver
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Hi Duo, Could you please point me to how to fetch the list of values, default value and the value chosen by the signer using sdk and rest? Thanks!
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I receive eSignLive Callback failed emails sparingly, even though I receive the callback successfully. The email body resembles the following: URL: https://wwwmywebsite.com/listener/ Payload: {"@class":"com.silanis.esl.packages.event…
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1. I created a function app in azure portal for the callback to download docs. 2. And then I created some transactions through the Dashboard. 3. Then I got emails said eSignLive Callback failed. Failed to communicate with the callback…
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Good Afternoon, I am using the On Premise verson 6.5 and recently tried to download the evidence document from a finished package. However that document was blank. I have tried turning on a couple of the backoffice settings, specifically …
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hi, we have developped a platform that make it easy to integrate digital signature solution with differents internal application in a company. a customer is interested and thus we need to deploy our platform in their Azure web application…
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In our workflow, we have one situation that customer will enter an actual written signature. But we see there a "E-Signed By" watermark over the signature. Is there any way to hide this watermark?
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We know it is possible to configure the Reminder Schedule (days until first reminder, days between reminders, number of repetitions) at the package/transaction level after the package/transaction is created, using API before 11.16, both…
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I read that now OneSpan can automatically identify the form fields if a pdf file with forms is uploaded. Is there a standard syntax we can use to name the form fields so that they are automatically recognized?
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I want to show template documents to our reviewers but they can’t update the fields. I knew that to use designer mode, packages have to be in draft folder, but I want to disable editing for users. Can anyone suggest me how to achieve…
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For the esign iam not able to get the iframe height based on the content of the document. If I try to fetch the content height of the esign I am getting "cross-origin error". I have 3 section element inside the iframe that is main, header…
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I want to remove the scroll bar in the esign iframe. we need the iframe height should be dynamic and match to the content height. Please find the attached screenshot. I am getting two scrollbars business don't want that. So want the iframe…
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Hello, If for a single package there are three signers in which two have same email Id, and its a case of In-person, is there any way to allow same email address for two different signers. Thanks, Aniket
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Hi team, In our current implementation, the email notifications for package completion event are meant to be sent for each signer, and CC to the package owner by default. For example, if you have two signers, then the package owner will…
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We have a scenario that if a customer signed the contract but didn't complete the payment, when the person came back again, he needs to do the whole transaction again. So, for an archived package, can we use the same customId and Package…
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Let’s say we have an agreement that will be sent out to 5 individuals. If 2 of them sign then the agreement would be considered complete and the remainder would not need to sign. Is that type of flow supported?
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Hi all, If we wanted to use a source or reference account settings for a target account's configuration, can oneSpan ensure that the configuration is duplicated accurately or is there a chance of human error. Does oneSpan promote…
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Hi, I'm just looking for the latest list of all available back office changes that can be applied to our accounts and can't seem to find it anywhere after searching the forums or the …