Chris_Aub

FULLNAME signature block format changing between English and French

0 votes
Hello, I am not sure if this is an issue with the APEX SDK, REST API, or bug in eSignLive. We are using the APEX SDK to create the package + documents in one call from a custom Salesforce page. Our signature blocks are built in 2 parts: a FULLNAME signature, and an input LABEL with a timestamp of the signature. The FULLNAME signature block in English shows up correctly when someone signs, with the "E-SIGNED by FirstName LastName" text followed by the timestamp; however, if that exact same document is signed in french, we see 2 timestamps: the input LABEL's timestamp is generate normally, but the FULLNAME signature block will also generate one. I've looked around in the documentation but I couldn't find any attribute pointing to the format of the FULLNAME signature block. How do we show or hide the timestamp on the FULLNAME signature ? Here is the JSON for the English signature block:
"fields": [
        {
          "id": "Qcewbi73sEw3",
          "subtype": "LABEL",
          "extract": false,
          "page": 7,
          "top": 421.1999816894531,
          "data": null,
          "height": 19.5,
          "binding": "{approval.signed}",
          "extractAnchor": null,
          "left": 219.6999969482422,
          "validation": null,
          "width": 149.5,
          "type": "INPUT",
          "value": "yyyy-MM-dd HH:mm:ss 'GMT'",
          "name": ""
        },
        {
          "id": "oE6fluyq0VMD",
          "subtype": "FULLNAME",
          "extract": false,
          "page": 7,
          "top": 377.7969055175781,
          "data": null,
          "height": 40.29999923706055,
          "binding": null,
          "extractAnchor": null,
          "left": 220.67498779296875,
          "validation": null,
          "width": 175.5,
          "type": "SIGNATURE",
          "value": "",
          "name": "70bXnSFLVL4L"
        }
      ],
And here is the french version:
"fields": [
        {
          "id": "ApiJNMpaSTIS",
          "subtype": "LABEL",
          "data": null,
          "page": 5,
          "top": 911.2999877929688,
          "height": 19.5,
          "binding": "{approval.signed}",
          "extractAnchor": null,
          "validation": null,
          "width": 149.5,
          "left": 74.0999984741211,
          "extract": false,
          "type": "INPUT",
          "value": "yyyy-MM-dd HH:mm:ss 'GMT'",
          "name": ""
        },
        {
          "id": "XCWgppSjKb4K",
          "subtype": "FULLNAME",
          "data": null,
          "page": 5,
          "top": 866.492919921875,
          "height": 40.29999923706055,
          "binding": null,
          "extractAnchor": null,
          "validation": null,
          "width": 175.5,
          "left": 75.07499694824219,
          "extract": false,
          "type": "SIGNATURE",
          "value": "",
          "name": "K2Di8CLiaVc8"
        }
      ],
I have also attached screenshots of the signature blocks if that helps. Thanks in advance

Attachments
Approved Answer

Reply to: FULLNAME signature block format changing between English and French

1 votes
It looks like that is the default configuration of the fullname signature in French. I had support change it so the formatting is the same as the fullname signature in English. Can you test and verify that changes have been successfully applied to your account?
Haris Haidary OneSpan Technical Consultant

Reply to: FULLNAME signature block format changing between English and French

0 votes
Hey Chris, Let me look into it. I will run a few tests and get back to you asap.
Haris Haidary OneSpan Technical Consultant

Reply to: FULLNAME signature block format changing between English and French

0 votes
Hi Haris, After trying again with a French and English document, the issue has been resolved. I will let our administrator know that he will have to contact support to get this changed when we receive our Production licenses. Thank you for looking into this, greatly appreciated!

Reply to: FULLNAME signature block format changing between English and French

0 votes
Good to hear :) Let me know if you have anymore questions.
Haris Haidary OneSpan Technical Consultant

Reply to: FULLNAME signature block format changing between English and French

0 votes
Hi Haris - Had the same issue here , For the french version the FULLNAME attribute is working fine , we are getting the fullname and datetime for the Signer but for the english version only getting the fullname of the Signer . Not sure why we need help from Support team to get this configured on the account when we are setting the Language at the document level

Reply to: FULLNAME signature block format changing between English and French

0 votes
Hey senthilnatarajan, For signature formats, there's separate settings for all languages, which is at your account level that has to be changed by our support team. So simply send your account's email and your request to [email protected] and our support team would change your English version's signature format accordingly. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off