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We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails. Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all…
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Sorry for all the different posts, but I thought it'd be better to have each question separately so they're easier to search. Another thing I'm going to need to use is to get the Audit information like in the evidence summary PDF I can…
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Hey there, I have a situation where I have an existing package and I'm trying to add a new document to it with text anchor fields. The part to create the document is fine, but my issue is to add an extract anchor to it. From what I've…
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Hi, We are integrating esign with Salesforce. When we create a package, the owner of the eSign Live becomes the sender of the package. Is there a way to send the package as another user in esign account? Regards Ranjan
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I am using a sandbox so perhaps the class definition does not match what is there. I get an invalid primitive error on the following code snippet: string pkgId = ESignLiveExamples.createPackageExample(); ESignLiveSDK sdk = new…
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Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases.

We are using a text tag to capture signer's tax number : {{esl_TaxNumber:Signer1:textfield:value(""),size(160…

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Hello, We are new to onespan. We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. Currently we are generating the documents with Conga and while generating the documents we are placing…
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Hi, Can we give signature by typing from signature field? In our application, we are allowed just to give signature by typing but not allowed to give signature by mouse scratching or by click. If it is possible, how can I implement this…
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Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. We have this below scenario: 1. Salesforce user XXX sends an e-signature request to customer. 2. Customer signs the document…
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Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have this below scenario, could you please check how can we handle this? 1. Email sent to signer named 'John Smith' for…
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First off, this is a very welcome addition to the integration options available. I've been struggling using the REST API directly from my Force.com app. Are there any examples on how to create a simple package, like there are with the…
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Hello, I have been searching in the SDK code for a while and I am unable to find how reminders are created for a package. There are ways through other SDKs as well as the REST API and the Salesforce connector. Am I missing something ? …
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Is there an example somewhere showing how to set up delegate access with the APEX SDK? KB
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Hello, We have integrated our salesforce application with onespan using APEX SDK.

We have an use case where we ask Signers to upload some additional documents (eg Driver's license, void cheques etc). We used the…

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Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English. This has worked in the past without our code changing to…
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A client is receiving an error, they are trying to add a second signer to a package. This second signer will always be the same individual and will be signing after the first signer has signed. They have created a Signer Label within the…
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Hi All, Please could you help me with esignlive convention and salesforce SDK I am trying to find out if there is anyway to esginlive convention during create package using Salesforce SDK Any code or snippet will be helpful. Thank you…
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Hello, I am not sure if this is an issue with the APEX SDK, REST API, or bug in eSignLive. We are using the APEX SDK to create the package + documents in one call from a custom Salesforce page. Our signature blocks are built in 2 parts: a…
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Hi, I am using APEX SDK. While using create Package , i am getting below error: ESignLiveRESTAPIHelper.ESignLiveRestAPIHelperException: Error creating eSignLive package: 401 - Unauthorized - {"entity":null,"messageKey":"error…
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I am connected in production Salesforce to a Sandbox trial account. I keep getting this error if I try click 'New' to create a new package or template in the eSignlive App. I can create a new Convention without issues, though. I have tried…
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Hi , I have created package and adding document from Salesforce. The document is in Spanish language. But i am getting below error: Line: 683, Column: 1 ESignLiveRESTAPIHelper.ESignLiveRestAPIHelperException: Error creating eSignLive…
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Using Apex SDK i am trying to create package with pdf file/document and send it to esignlive server After this I am trying to do something ..... request.setEndpoint('https://sandbox.esignlive.com/api/packages/' + pkgID + '/documents…
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I am using Apex SDK for one of our project in Salesforce and it does work while uploading document binaries. However, randomly on certain times it creates a validation error. This error has something to do with emails because by changing…
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One last question. I have installed the SDK in my org and put together a small bit of code to create a simple package as shown by Rob in this post: https://developer.esignlive.com/forums/topic/creating-a-package/ However, it appears that…
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Hi, We are a use case where we need to merge fields from related contact object into the document before sending it for signing. It was possible using conventions by adding a field mapping. However, through the APEX SDK, I do not find any…