sudhangi

Report Service Question

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Hi, I am trying to use ReportService call from JAVA SDK and noticed that it does not have the up to date data about the senders. For example if I generate a report using eslClient.getReportService().downloadCompletionReport(PackageStatus.DRAFT, from, to) I have noticed that for certain senders which are newly created, the report shows its senderID as Null. Any idea why this could be? Thanks.

Reply to: Report Service Question

0 votes
Hi Sudhangi, Are these senders in any particular status? (i.e. invited, locked, suspended, active)
Haris Haidary OneSpan Technical Consultant

Reply to: Report Service Question

0 votes
Hello Haris, They are Regular Users who have been creating transactions in eSL. So they are Active users. Thanks.

Reply to: Report Service Question

0 votes
Can you share your code that you are using for the completion report so I can test it. Thanks
Haris Haidary OneSpan Technical Consultant

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