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Hello there, I have an eSignLive integration, using the SDK v11, where I am able to Create& Send package for signing to:
1.  Three Signers with corresponding "Click to Sign" signatures 
2. and another - 4th signer…
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Hi, Is there a way to delete all the layouts in my account?
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Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem. Any idea why would this happen? com…
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Hi, I was wondering if it was possible to update a signer's email address after a package has been sent? I was looking at the Java SDK and noticed this: Signer signer1 = eslClient.getPackageService().getSigner(packageId, "insured1")…
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Hi There, I am using the example provided on this page : https://developer.esignlive.com/guides/quick-start/check-package-status-and-download-documents-java/ In this example, there's a line to check the Signing Status: SigningStatus…
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Hi There, I am trying to create session token to access the eSignature in an iframe. I am using the following code to generate and send the document: DocumentPackage documentPackage = newPackageNamed( PackageName ) …
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Hi There, I am working on creating a package with a document that has an Id assigned to it: .withDocument( newDocumentWithName( "Second Document" ) .fromFile( "src/main/Resources/document.pdf" ) .withId( documentId )
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Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email. However, the eSignLive account is not registered that email and I was…
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Question: We have a business process where internal users need to quickly sign documents that have multiple signature locations. Ideally, we would want our users to access a document, view it on screen then with a single click sign all…
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Hi There, According to the requirements we have, if a person doesn't completes the purchase by paying but has signed the documents, if that person comes back again after certain number of days, he needs to do the whole transaction again…
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Hello, We're currently running into an issue when the sender of a in person package also needs to sign a document within that package. Using the instructions specified in the
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Hello, I am looking through the Java SDK for a way to programmatically lock a signer, I've attempted to use the PackageService.updateSigner() method but found that it won't update the locked flag on the sender object. I've also looked…
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Hi, We've discovered some behaviour that seems strange/inconsistent to our team. It may just be a case of not understanding the APIs properly, but either way hopefully you can help us out. Our application supports both remote and in…
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Hi, Bit of an intermittent issue that we've run into on a production server, but we haven't been able to figure out the cause. We have a document that's about 2 pages long, and it's used to create a layout. The layout looks fine. When…
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I'm interested in modifying a signer's challenges on an existing package that hasn't been sent. In some cases this means adding a challenge for the first time. In other cases this means first removing existing challenges. Here's some code…
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Hello, I am running into an issue when attempting to remove a partially signed document from within a transaction. I've made a similar…
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I would like to make a suggestion to be a bit more specific in the maven artifact name of the java sdk. Right now it is defined as: com.silanis.esl sdk
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I'm experiencing an issue when I try to update a signature type from click-to-sign to capture, after a transaction is created. We have tried the modifySignature method using the Java SDK and it seems like this approach does not work. FYI,…
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Hello, I've noticed that creating documents with names that contain the windows restricted file name symbols ( ":\|/*?<> ) will cause the documents to be shown in the signing ceremony and audit information with those symbols replaced by…
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Hi, I'm using the Java SDK and trying to open the signing ceremony as the package owner (sender), when the package owner isn't a signer in the package. My assumption was that this code would work: String signerAuthenticationToken =…
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Hi, if package only contains review form(no signature required), when calling SDK to sendPackage, it returns error. Is it expected behavior? Thanks, Cindy
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Hi, we found out that for some packages when it's in "DRAFT" status and package expiryDate passed, the package status becomes " EXPIRED", but some of them are stay as "DRAFT". I'd like to know what other business rule in e-signlive to…
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Hi, We are sending a PDF with fields for signature and date. The date is currently injected and is the package creation date. We were wondering if there is a way to have the date be the actual signing date. We don't want the signer to…
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Hi, Our integration with eSignLive includes some document merge functionality - where users create a layout for a "template document". Once the template is merged with client data, the layout is then applied to the merged document. The…
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Hello, I am running into an issue when using a layout that was created with placeholders that specify both an ID and a description. The layout can be successfully created and viewed, but the layout cannot be applied to a package. This…