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Hi everybody!

I am using the "Document Visibility" feature according to the following documentation according to the documentation in the link below and it works at the moment the signers are signing the document(s) (when they…

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Hi. We are getting the following error when we try and create a package.

{"messageKey":"error.validation.verifyDocument.documentExtractError","message":"[error.validation.verifyDocument.documentExtractError]","cod e":400,…

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Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?

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Hi Team, Could you please let me know if we have the ability to download the completed packages as flatten documents using java? Let me know if you need more information. Thanks, Sahana
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Hello

I followed the guide for downloading signed documents from this https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/downloading-documents


I was able to download…

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Hi,

I am looking out for adding signatures for multiple documents in a package while creating the package. The documents are of varied sizes, so, number of pages differ, and so signatures need to be dynamically added during…

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Hi We are testing boundary conditions for email length and are getting the following error when creating a package. can you tell us why theis email is being rejected? : Response code: 400 : Silanis Error Response: {"messageKey":…
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Hi 

What is length limitation for emailMessage for both package level and signer level in on-prem version 11.25 via JAVA SDK call? Is it 4000 characters?

Thanks

Wendy

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We have a requirement to pass in empty firstname and lastname, The POST API returns an error when the firstname and/or lastname are blank. Can that restriction be removed?
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Hi OneSpan Support Team

We're looking to enable 2-way SSL between our application and OneSpan using the Java SDK. Can you please provide some guidance on:

- steps required to enable 2-way ssl on a OneSpan account

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The State of Ohio has just started using OneSpan sign.

I have a couple of end users that get error code onespoan_user_sobo_err

Any suggestions?

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Hello Team, I face an issue, when in my application, I try to download the attached documents, which the customers have uploaded in One Span. Actually it is not happening always, but it is quite often. When the customer is uploading an…
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We just started receiving this error in the sandbox environment when attempting to download signed pdfs.  I don't believe anything has changed on our side for quite a while now. I removed the email address from the error message…

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Hi,

I am getting below error when I am trying to notify signer.

{"messageKey":"error.validation.notifySigner.outOfOrder","code":400,"message":"Unable to notify the signer until it is their turn to participate.","name…

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Hello,


As part of retrieving the signatory information for a DocumentPackage we are getting Errors if a particular Signatory(part of various signatories) has not completed the signing.


The…

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Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message ' error.eslx.inputValidation.documentPreverifyError'. I saw a post on the same topic and based on…
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Hi,

In the CA sandbox environment we ran into the following error when uploading a package using the .NET SDK. The package had multiple signers with the same email address. As OneSpan now supports signers with the same email,…

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Hello! Thank you for reading my post. My understanding is that the notification email (email.notify) is the only email template that can be triggered programatically from the eSignLive system. I had a few questions on this functionality:…
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Hello, While using Mobile Capture way of Signing approach, We get the signature placeholder right at the top of the document. It’s not in the place where we had placed it in the document. The Signature is however affixed correctly for…
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I would like to make a suggestion to be a bit more specific in the maven artifact name of the java sdk. Right now it is defined as: com.silanis.esl sdk
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I want to update the status in my database as soon as user sign the document. I haven't found code to get the status as soon as signer sign the document. I did register all the even using callback example code. when some activity happens…
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Is there a method for downloading the Evidence Summary Report for a Completed package ? I figured it would be included in the
downloadZippedDocuments(packageId)
method but it is not included. From the eSignLive GUI I know…
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Hi

 

I successfully create a package with two signers: Signer 1 has email address [email protected] and signer 2 has email address email2@cibc…

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Hello, Once all the signing ceremony is completed, there is one email notification getting triggered from "e-SignLive " to all the signers by including package owner in "CC" of that email. Email notification…
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Hello Michael, During the processing in an application a client noticed that below statement takes few seconds (5-10) to execute: PackageId packageId = eslClient.createPackage(documentPackage); Can you please let us know how much…