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Hello there, I am trying to send two documents to be signed by the same person. so I am creating two document builders adding the email address to each one of them, but it keeps failing with the error that the email is already in use for…
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Hello, We are trying to determine which signatures have been signed with the following method:
eslClient.getApprovalService().getAllSignableSignatures(documentPackage, documentId, signerId)
however we get the following error: …
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We are not able to render the generated signing url in our browser or iframe. The page used to display the consent form but it now remains blank. PFA images of the console logs while attempting to open the signable document.
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Hi team, I am trying to modify the package expiry date using Java SDK (11.21), even though I am getting 200 success response but it is not reflecting or updating. Please find a piece of code which I have used.
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Hi, I am unable to insert document with an existing package. My sandbox api key and url work fine. But my company api key and url show errors. My code: import java.io.FileInputStream; import java.io.FileNotFoundException; import java.io…
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Hi, I am trying to retrieve a signer authentication token to build a signing URL using the createSignerAuthenticationToken method on the AuthenticationTokensService on the EslClient within the Java SDK. I am passing in a valid…
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Hello,

I am in the process of testing the migration of API key to API Token. I created a client app in the test account, got the client id and client secret. But I can't retrieve the Token API from the ApiTokenConfig

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Hello, I am running into an issue when using a layout that was created with placeholders that specify both an ID and a description. The layout can be successfully created and viewed, but the layout cannot be applied to a package. This…
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We are trying to add signers to the package that was already sent through the API and keep getting the following exception: com.silanis.esl.sdk.internal.EslServerException: Could not add signer. Exception: HTTP POST on URI https://sandbox…
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I was successfully able to change my package status to DRAFT by using the code supplied in your guide. See below:
EslClient eslClient = new EslClient(api_key, api_url);
eslClient.changePackageStatusToDraft(packageId);
However,…
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I've grabbed a completion report and am looping through the packages to archive them. I've tried the following: RestClient client; client = new RestClient("https://apps.e-signlive.com/api"); UrlTemplate template; template = new…
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Hello Team, Greetings for the day. I use the same sender (Myself) in the sandbox and the time zone on my account is EST. Breakdown of scenario: Transaction 1: Sender: Myself(ESL registered email with…
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My tests were working fine, until I installed any version of implementation group: 'com.silanis.esl', name: 'sdk', version: '11.28'

java.lang.IllegalStateException at DefaultCacheAwareContextLoaderDelegate.java:132  …

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I am using a text area field in my document - however i cannot get it to automatically word wrap.. here is a snippet of the code .withField(FieldBuilder.textArea() .withId(new FieldId("signerComments")) …
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Hi If the text field is full, doe eSignLive automatically resize the font to fit the field. Can the amount of input characters be limited for the TEXTAREA. Thanks
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Hi, I need to create a application which would allow the user to pass the text anchor position in String format. I understand that TextAnchorPOsition is of type enum. How can I set the value of '.atPosition(TextAnchorPosition.BOTTOMRIGHT)'…
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Hi, I am trying out the Text Tags for configuring the signing over the API and getting this error as I try to create the package and send. Can you have a peek - I suspect that it is something simple :( This should be the…
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I am trying to place a consent field inside a document based on the following text Non−Registered Savings Account I am getting the following error , due to the – in the string. error.validation.verifyDocument.documentExtractError …
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Hi, Our integration with eSignLive includes some document merge functionality - where users create a layout for a "template document". Once the template is merged with client data, the layout is then applied to the merged document. The…
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I have the same text in multiple locations in a document, and I want a signer to sign each of them. Using Text Anchor since there are a random number of pages. I want to place a signature block relative to the phrase “Lessor:” …
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Hi, Greetings for the day, it would be great if you could mention me the steps involved in the white-labeling process. Also is it possible to completely white-label the UI which the signer sees after clicking on the "Go to…
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We have been facing slowness and unresponsiveness for SDK method calls as well as API calls. Are the services down?
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Is it possible to skip an optional signature, or to mark it as complete without signing it? We would like to achieve this using Java
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Currently on an older version of Silanis/OneSpan for an Oracle based Financial System, and thinking about making a move to a different digital signature solution. One of the challenge I see is validating documents and requests that were…
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Hi There, I am using the example provided on this page : https://developer.esignlive.com/guides/quick-start/check-package-status-and-download-documents-java/ In this example, there's a line to check the Signing Status: SigningStatus…