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We have a client that requests a lot of changes to their PDFs, so we've decided to move from pixel-perfect C# signature placements (hand coded), to templates.

The biggest problem I have right now is, in the template there is…

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Is it possible to pass a pre-filled PDF into or with the usage of a template? That way we can use the template for signature placement but use our filling services to fill the rest of the data.

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We have integrated with OneSpan using your .Net SDK (version 11.12.0.0 ).  We are experiencing a scenario where we have a transaction has 1 document, 1 recipient and 1 attachment request.  The document is…

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Hi,

I am developing a tool for creating packages for different senders under our OneSpan account.  Can you tell me how to determine which API key to use for the different senders?  The user account with the "Owner"…

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Hi guys,

 

We’re using the Silanis.ESL.SDK implementation of your API services and a big part of the services are…

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I've tried to send a new transaction without success for different reasons. I've resolved all of them but this one does make sense since I have different customIds and data like email can be the same for differen Signers, What am I…

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Hi,

At OneSpan Sign Template Fields | OneSpan Community Platform there is a list of fields in the New Account…

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I'm not having any luck with the code below to retrieve approvals. It's not outputting anything. Any ideas why?

 

using System;
using System.Collections.Generic;
using System.Diagnostics;

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Hi Team,

I have multiple pages contract which has multiple signers.

For a specific signer, i am trying to add a input text field.

I am able to add the field but I am interested to make the field required…

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What parameter can I use on a capture tag, to set the fromfile value to true.

I cannot find it anywhere. This is what I've tried, but it is not a valid parameter:

{{esl:signer1…

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In the designer of a package, there is a checkbox "Accept only" for a signer. How can I set this to true using the .NET SDK?

 

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Hi,

I am trying to create a new package using .net sdk from template which is already defined in the UI. I am trying to find an example which will help me to get started. This is what we are trying to accomplish

1…

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Hi, I'm having issues setting the expiration date to null. These are the functions I'm calling: EslClient eslClient = getEslClient(companyId); PackageId pkgId = new PackageId(packageId); DocumentPackage dp = eslClient.GetPackage(pkgId);…
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HI everyone during my integration I got stuck with this error> I wanted to create a package upload a file and add signatories.
{
  "messageKey": "error.validation.package.wrongNumberOfFiles",
  "technical": "Number of uploaded files…
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It appears that all the links withing PDF document become inactive once document went trough a signing process. i have tried 2 cases and none worked. 1. Created PDF doc with link to a web page. 2. Inserted a link to a existing PDF using…
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Hello, I was testing to create a package under sandbox mode. However, the package was not created, and an error was thrown instead. The exception message was: $exception {"Could not create a new package. Exception: Object reference not…
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Hi, I've come across a situation where a signers signing status for a particular document does not get updated when the document is declined. It can be reproduced as follows: 1. Create a package with 1 document and 1 signer. 2. Enter the…
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We receive the following error message if the package is signed by the one individual and not the other when we do a check status call. Could not get signing status. Exception: The remote server returned an error: (404) Not Found. HTTP…
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We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment. But we could see that the signed document is password protected for extraction. What is the password…
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I just discovered that someone in our Company is downloading the Document, printing it and having the Officer manually sign the Document rather than using the Web Site to Sign a Document. Yes. She created much unnecessary work for…
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Hello Support Team,

We are using designer view for e-signing the documents. 
here, we passing multiple signers for document(s).

We found one issue here is that, if we pass 4 signers for 1 document at that…

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Sender sdr = new Sender();
AccountService accountService = new AccountService();
sdr = accountService.GetSender("##########");

Trying to instantiate accountService causes CS1729 'AccountService' does not contain…

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Is there a table of valid timezone id's that the SDK will accept when creating a new package? We're currently trying with:
 

.WithTimezoneId("America/New_York"); //EST

 

However the package…

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Hi Team,

I am trying to create a transaction. I am the account owner. I am adding 'X as a signer, but when I retrieve the transactions, I am also added as one of the signers in it.

Is there any way to exclude …

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Hi friends,

I have an issue with signing data from the web interface. DatePicker fails on open and I can`t select date.
Javascript error "TypeError: Cannot read properties of null (reading 'length')";

I using…