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My company is new to working with eSign, I'm a product manager working on finalizing requirements for our development team and can't find the length of the Package ID. Can someone tell me, or point me in the right direction?
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Hi, Our customers are periodically getting the following error while trying to publish an approval: "Unauthorized Access We're sorry. Your session may have expired. Please try again. If you receive this message multiple times, please…
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Hi, we are having integrated solution with our front end using eSignLive as the back-end. On the signing ceremony the first user after signing documents and completing his part of workflow does not get message what do do next. Is this an…
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We are going to be sending eSign a PDF that already contains the tags for signature. I'm looking at documentation, but can't see where to find the tags we need to put in the pdf. Can someone else that is not using templates in eSign,…
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Hi, there is a need to create link withing signed pdf document that would point to internal site. Link should be in following form: http://host.com?pid=123k-jksjk&did=3k2k2-kekk where pid is packageId and did is documentid. Question: is…
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Hello, Is there a way to add some customization to the email that comes from eSign live to notify people that they need to sign a package? These signers are using our application which generates these packages automatically, and we're…
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Can anyone confirm or deny if Adobe AcroForms are currently supported? I get the following error when attempting to eslClient.UploadDocument(doc, pkg) : Could not upload document to package. Exception: The remote server returned an…
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What would you recommend a good approach to checking eSignLive server availability before creating and/or sending packages. In previous weeks, we've encountered some downtime in the classic environment, and we'd like to put in place a step…
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Hello, I am trying to create a document package and send it as a "draft". Here is the code that I have came up with : EslClient eslClient; PackageId packageId = eslClient.CreatePackage(package); if I want to create a package with a "sent…
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Hello, I am currently using VS Community 2017, I am set as a Manager within eSignlive, and I am in the US. I downloaded the .NET Usage Report.cs and put in the address https://apps.esignlive.com/api and I put in my API key. I downloaded…
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Hello Team, How to replace Silanis email with custom email to notify consumers from .net SDK. Thanks, Navya.
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Hi team Could you let me know if there is a way to water mark a completely signed document (or all) in, a package with multiple documents ? Some info: Package auto-complete option is disabled on the package i am referring to above. Uday
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We need to remove the ability for users to download the signed PDF through the web interface, both via the emailed signature request and the browser based version (using host/access?sessionToken={mytoken}). We've tried to set the…
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We're using document extraction to populate a Signature Date field with the date of signing via naming a form field with something like this: [Signer1.Capture1.label1.Date]. We're not able to use any template as we need to pre-fill client…
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Hello Team, Is their a way to update package builder after package is build. We did not find any relevant methods. Thanks, Navya.
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Hello Haris, Is their a way we can deactivate link send to consumer if role no longer exists . Thanks, Navya.
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Hello team I am getting following error while trying to utilize create package one step functionality exposed. "Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP…
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Team, We have a requirement to customize guest signing room. Is there a way to customize the Silanis guest signing room that pops up when a notified signer clicks on link provided in email ? Customization like: Displaying a custom message…
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Hi, How much time Silanis will take to send an email bounce event back to our API after we trigger an email to an invalid sender. Thanks, Krishna
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We would like to give the customer 15 days to sign the Document but then after they have signed to reset the Expiration Date to 90 days for us to counter-sign. In our business, the signature for a customer signifies that we will begin…
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Hello, We want to use the "Text Tag Extraction" feature (https://developer.esignlive.com/guides/feature-guides/text-tags-extraction/) but we can't find a way to get it working. We've tried examples from multiple sources (including the…
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I successfully uploaded a test Document in my SandBox to replace the standard acceptance that goes with the Document for Signature. What I end up with is 2 "Electronic Disclosures and Signatures Consent" Documents. Do I need to delete…
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When I use the .NET SDK version 11.5, I'm have a problems getting the signerId of package signers. What I want to do is this:
  1. call the eslClient.GetPackage(packageId) method to get information about an existing package
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Hi, Is it possible to have only one ceremony for two signers ? We want to redirect the users to the signing ceremony, but we would like both signers to sign in that same redirect url. We don't want to redirect to the ceremony for the…
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I am facing an issue while using the esignlive new sandbox (sandbox.esignlive.com) with .NET SDK. I have a template defined with two place holders and signing order set as below: 1 – PlaceHolder1 2 -- PlaceHolder2 From, .NET SDK, I am…