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I have a requirement to integrate seamlessly with eSignLive. We will have many clients on our side and each will have an account with Silanis. I need to authenticate user in code behind when user logs into our portal. Basically, if I…
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Hello, I want to check if we can hide the status bar, while signing. Please check the attached image. Thanks, Nehme
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Does anyone have a .NET c# sample code for the subaccount calls?

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Hi, Does eSignLive have any feature to support delegation of signer during vacation period i.e. When I create a package I specify Signer 1 and also a delegated Signer 2 for a specified time period
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Can anyone confirm or deny if Adobe AcroForms are currently supported? I get the following error when attempting to eslClient.UploadDocument(doc, pkg) : Could not upload document to package. Exception: The remote server returned an…
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Guys, We've noticed on a few occasions that when you guys update your sandbox it almost always breaks our account that is tied to a Vault. Because of this it stops our workflow until the issue is resolved. Since we have more than one…
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Hello Onespan,

I am currently having weird error.

On signing steps, when I click on 'Next' or 'Accept', (Only sometimes) Onespan prevents me to proceed with "Validation Error" (Please refer attached screen capture).<…

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The Creating a Callback Notification Listener guide says I have put a callback URL. Is there a way to test the integration of Event callbacks in a local environment?

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Hey team, We are using Text Anchor feature to extract fields. But there was one field that doesn't get the right position and show up at left-top corner of the page. Our .NET SDK version is 11.0, during package creation, we didn't…
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I am seeing a bug where the following occurs: 1. I create a package with 1 document and 1 signature placed using text anchors. 2. At a later time, I programmatically add another signature to that same package/document using text anchors. …
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I'm trying to send a document for signature using text extraction. It's working, but it's putting an extra signature field in the document that I don't want. My code looks like:
    .WithDocument(DocumentBuilder.NewDocumentNamed(…
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Greetings I'm doing some scale testing and I've noticed that I can't programmatically upload data to a textarea using REST if the data is longer than 2100 characters (approximately). This is the error I get The remote server returned…
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Hello, We want to use the "Text Tag Extraction" feature (https://developer.esignlive.com/guides/feature-guides/text-tags-extraction/) but we can't find a way to get it working. We've tried examples from multiple sources (including the…
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Hi, 

I am using text tag extraction feature and adding signer dynamically and without adding approval code was working fine. But now it is breaking and throwing error  Could not send the package…

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We are implementing Conditional fields.  I am starting by trying to get our existing text tag to use the fieldName.  From the documentation, I see this syntax  {{esl_SignerAutograph:signer1:Signature}} .

Using…

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Hi, The following link provides detail on how to pass tags to eSign. https://www.esignlive.com/blog/esignlive-how-to-text-tags How do you retrieve the value of the tags back once the document has been signed programmatically? Thaban
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I'm wondering how I can make the text area name "Commentaire" in the pdf filled correctly. The text in the document does not appear correctly and is always on one line. I'm using a code similar to this : var documentBuilder =…
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I've tried to send a new transaction without success for different reasons. I've resolved all of them but this one does make sense since I have different customIds and data like email can be the same for differen Signers, What am I…

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Hi there, I'm using the .NET integration guide found here to create a package: https://docs.esignlive.com/content/c_integrator_s_guide/sdk/a_introduction/getting_started_with_sdks.htm#Creating_Your_First_Document_Package When running…
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Hello, I am using eSignLive in my UWP project. It was working fine last couple of weeks before. But now it throwing an exception at eslClient = new EslClient(API_KEY, API_URL); Exception: The type initializer for …
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We have a template (in sandbox, id "M9fYtj_6L0MKQSYfQ3vAahQn6E8="). I've followed the documentation to attach signers.

We have 3 roles: Insured, SalesAgent, BankAccountOwner.

In my code, I'm calling package…

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Hello, Suppose I am signing a document from outside ON like Vancouver, what time stamp it will be captured in the system. How I can capture the timestamp for the person who is signing from different province with different time. Thanks…
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I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package. Exception: Object reference not set to an instance of an object." Here's the code …
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I have a Dynamics CRM which matches the Statuses of the ESign Packages and I need to reconcile them. Right now there are 28 Transaction in my Inbox, 16 Documents in Draft, 0 Archived and 29 in Trash. That's 73 Transactions total. What I…
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We would like to not have a button to send to mobile on our HANDDRAWN signature block. Couldn't find option on sig block, any way to disable mobile signing anywhere else?