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I attempting to create a document that has one signer by email, and 2 signing groups (lets name them Group1 and Group2) The document has EXTRACTION enabled. This is important as I need it to extract the Signature bound and unbound fields…
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CreatePackage with multiple documents works fine. CreatePackageOneStep with multiple documents throws wrongNumberOfFiles validation error. I can see in the stack trace:

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Please explain the difference between SessionService.CreateSessionToken( ) and PackageService.GetSigningUrl( ). If I want to embed the signing ceremony in an iframe in a web app, which of those two methods should I use? Thanks,
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Hi! I am trying to create an eSignLive package using the C# SDK. Below is the error I get when "sending" my package. Apparently, it seems that I forgot to assign a value in my package {System.NullReferenceException: Object reference not…
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We have a customer that will have their signers access the signing page after they have already been authenticated in out customers personal system. They want to know if there is any way to get a signing URL that will not have to go…
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I just had groups enabled on my account and am wanting to create them and invite signers to the groups. Does anyone have an example of how to do this?
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Hello, I have a working form running app to sand box, I am now trying to make the sender dynamic. When I send the form with the sender email that was set up with original sand box account everything works fine. But if I try to use the…
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We have a time when we keep getting this error Silanis.ESL.SDK.EslException: Could not create a new package. Exception: Unexpected character encountered while parsing value: <. Path '', line 0, position 0. ---> Newtonsoft.Json…
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Hi, We would like to integrate esign solution to our application, while creating the signer CreateSignerSessionToken, we want SMS authentication to be enabled in that session. Could you please advise how this can be achieved.
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I took the sample code .net code (c#) from online and was getting the below error when creating a template and package. "Could not create template. Exception: Error communicating with esl server. Invalid URI: The format of the URI could…
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Hey team, We have a client who are asking this question: "I still have issue creating the transaction without the position X and Y. I tried assigning the layout but still doesn’t help. We want to avoid having to pass in the X and Y…
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Hello, Our use case: we have to use different consent documents in different cases. The issue: We are using information from
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Hi is it possible from custom UIto allow user to place signature on the page...to choose where it want it. What parameters I need to set in the code. I use .net SDK Also would it be possible to size iFrame to the document or to remove all…
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Hello, How do you populate a field when creating a package from a template? I don't want to define the field location in my code. Instead I need to simply pass along the value that should appear in the correct location. Some of these…
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Hi, Currently after signing the process we are receiving the Thank you window with Close and Exit buttons. Let me know whether we can restrict this window after signing process completed. Thanks,
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Hello, I'm looking for information around customizing the "From" email address within our Package email templates. Example: email.activate "from" : { "email" : "[email protected]", "display_name" : "e-SignLive"<…
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Team, We have a requirement to customize guest signing room. Is there a way to customize the Silanis guest signing room that pops up when a notified signer clicks on link provided in email ? Customization like: Displaying a custom message…
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Hi, A quick question, is it possible to customize the Confirmation Popup text (See attached screenshot) ? thanks !
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Would it be possible to change or customize an email that is sent to signers at the end of signing ceremony. And how?
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Hello, Is there a way to add some customization to the email that comes from eSign live to notify people that they need to sign a package? These signers are using our application which generates these packages automatically, and we're…
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Is there a way to customize what the user sees under the fields and types options in the designer? Basically, is there a way to turn off the mobile signature option in the type menu and the unbound fields (text box, check box, radio button…
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We have PDF forms in our system that contain "Date" areas. Some of these Date areas contain a single line for which the Date would be placed above. We have other forms where the Date area was pre-populated with the Forward Slash…

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I looked in the docs and the API but this was not immediately obvious if this function existed so question: I can specify a bound field Date, that gets filled in by eSignLive with the date that the user signs. However the date format…
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Hi friends,

I have an issue with signing data from the web interface. DatePicker fails on open and I can`t select date.
Javascript error "TypeError: Cannot read properties of null (reading 'length')";

I using…

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Hi team, A datepicker field, normally looked like below in JSON, where the "pattern" field represents the format:
{
  "name": "",
  "type": "INPUT",
  "binding": null,
  "validation": {
    "errorMessage": "",
    "required"…