Topic Replies Freshness Views Users
Normal topic

As the title asks:   I'm working on an in-person signing flow where all signers will be on the same device, and am embedding the signing ceremony in an iFrame.  For aesthetics and ease of control, I want to get rid of the…

Normal topic

Hello Support Team,

We are using designer view for e-signing the documents. 
here, we passing multiple signers for document(s).

We found one issue here is that, if we pass 4 signers for 1 document at that…

Normal topic

I'm not sure what else to do - it doesn't give any more information other than "documentExtractError" ValidationError.

Any suggestions?

Normal topic

Using the code below I only get 1 package back, but I can tell I should be getting multiple packages with multiple senders based on the date range.  Can someone please tell me what I'm doing wrong?  I don't see it?  Thx…

Normal topic

Hello Duo,

 

I am getting this error while using the latest chrome beta.

Refused to display 'https://sandbox.e-signlive.ca/login?destination=%2Fpackages%2Fj1oMqRKTUWPAUkJJyQjFsHigA-0%253D%2Fsign' …

Normal topic

I have a form which I'm using document extraction to pull in fields from, and some of the pieces need to be entered at the signing ceremony.   Is it possible to mask some of those fields as they are considered PPI?  I'll…

Normal topic

Is it possible to Save the signature to database.? My requirement is that in one of the webpage(MVC C#) i need to sign and save the signature to database.

Normal topic

Hello Support,

We are using .NET sdk for designer view. 
but, when user implementing designing view, every time he has to place signature on document and send e-sign email.

so, my question is that do you…

Normal topic

In a previous thread called "General Question on eSign and PDF forms" I recently wrote a reply:

A Form can have some interactive capabilities but only through the Field Validator<…

Normal topic

I have a few questions in regards to text fields on documents in the signing ceremony:

Can we make the text fields on documents Required or Optional?

Can we specify which signers we want to have Required or…

Normal topic

Hello,

I would like to find out how I can download document generated by a sender in the sub account when only API key I have is the owner's from the top most level. If anyone has an example in c# code, that would be great.

Normal topic
Hi, I receive an error when the document name ends with "pdf". For example "Testpdf.pdf". My workaround is to add another character to the document name ("Testpdfx.pdf"). Perhaps something to attend to in a future release. regards,…
Normal topic

We have a client that requests a lot of changes to their PDFs, so we've decided to move from pixel-perfect C# signature placements (hand coded), to templates.

The biggest problem I have right now is, in the template there is…

Normal topic

We have a template (in sandbox, id "M9fYtj_6L0MKQSYfQ3vAahQn6E8="). I've followed the documentation to attach signers.

We have 3 roles: Insured, SalesAgent, BankAccountOwner.

In my code, I'm calling package…

Normal topic

Hi,

 

When OneSpan releases a new version on their production environment, will there will always a corresponding SDK version update as well? How are the OneSpan environment and SDK updates timed?

Can…

Normal topic
We have a customer that will have their signers access the signing page after they have already been authenticated in out customers personal system. They want to know if there is any way to get a signing URL that will not have to go…
Normal topic

I updated from 11.33 using the downloaded SDK, but found the NuGet for 11.35 today, but am having issues resolving the ESLClient class from the NuGet install.     I tried a using for each namespace in OneSpanSign…

Normal topic

Is it possible to pass a pre-filled PDF into or with the usage of a template? That way we can use the template for signature placement but use our filling services to fill the rest of the data.

Normal topic

Is there a way to change the browser's page title during the signing session?  Ours still says OneSpan.  We have been successful at making other signing ceremony customizations as part of our integration efforts.

We…

Normal topic
Hi, I'm having issues setting the expiration date to null. These are the functions I'm calling: EslClient eslClient = getEslClient(companyId); PackageId pkgId = new PackageId(packageId); DocumentPackage dp = eslClient.GetPackage(pkgId);…
Normal topic
It appears that all the links withing PDF document become inactive once document went trough a signing process. i have tried 2 cases and none worked. 1. Created PDF doc with link to a web page. 2. Inserted a link to a existing PDF using…
Normal topic

Hello,

I have created the following draft package:


DocumentPackage draftDocumentPackage = PackageBuilder
                .NewPackageNamed(Path…

Normal topic

Hi,

In a package with multiple documents, created using .net SDK,

Is it possible to set a document's visibility during signing ceremony only to the signers on each document, through SDK?

If so, then after…

Normal topic

Hi,

 

Is there any feature in OneSpan (.NET SDK or manual download by owner), that lets the package owner download multiple signed docs from the same package as one single PDF?

I want to leverage the…

Normal topic

Hi,

I am looking for a way to add senders to our OneSpan account without sending the invitation email.

We are integrating with OneSpan using the .net sdk and it is being used solely as a system-to-system integration…