Tejaswi

Error while signing the document

0 votes

Hi

After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document :

The selected document('s) could not be uploaded. The document('s) might be corrupted or locked.

I have not added any kind of encyptionor lock for the document. Also, this error is coming only for transaction created using REST API.

PFA attached error.


Attachments

Reply to: Error while signing the document

0 votes

Hi Tejaswi,

 

This is a general error message that says the selected document might be locked. To further investigate the issue, kindly report this issue along with the ID of this package, the payload you used to create this package (without sensitive information) to our support team at [email protected].

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Error while signing the document

0 votes

Hi Duo,

The error occurring for the document is using the CAPTURE signature feature.

No issue occurs when the transaction is initiated from development instance to E-sign production account. Whereas, the error occurs if transaction is initiated from production instance to E-sign production account.
 

Also, can you please tell me when was 11.34 released for e-sign production account?

 


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