Fiona

Resend completion email to customer

0 votes

Hi,

Is there an API for re-sending the signing completion email to the signers?  The email with a link to download the completed documents.  Thanks!


Reply to: Resend completion email to customer

0 votes

Hi Fiona,

 

The Notify Signer API(guide here) behaves differently before and after the package completion: (1)before package has been completed, it sends the "email.notify" template (2)after completion, system sends "email.complete" template instead.

So the same API will resend the completion email to signers, if you have implemented that.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Resend completion email to customer

0 votes

Thank you!


Reply to: Resend completion email to customer

0 votes

Hello Duo,

 

We would like to block the sending of email.complete (after the package has been completed) for a single transaction, not on account level for all transactions.

Is this possible? If yes, how could we do it in Java?

 

Thanks and Regards,

Michail

 


Reply to:

0 votes

Hi Michail,

 

Unfortunately this is temporary not possible in OneSpan Sign. There are already some enhancement requests asking for more granular control over email templates at the transaction level. However, for the current implementation, the only option is to turn on or off an email template at account level and this will be applied to all transactions.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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