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Today my api received a 500 from onespan api when try to add an approval to a document:

Transaction ID: rgTewo--sFa0BVWLrD-hKnfjVmk=

DocumentID: clrth98xx04xvtvsi8r2ejwwv

Request Body: {…

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Hi,

  I'm trying to send an extra document to an existing package (with no document) using the REST API endpoint /api/packages/{packageId}/documents.

  Doing so returns me a "406 Not Acceptable" error,…

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I always get this error while trying to retrieve session id for the in-person signing ceremony using Iframe. Steps to reproduce using the below json payload I am able to create a successful package for the
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Hello Team, I have a problem with the order of the Consent Document and the Contract. I am using API to created the package and send the documents. In the beginning I was sending only a Contract. Last days I did some code changes to add…
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Hi - 

SHORT:  How to assign "RoleID" to SignerBuilder in vb.Net ?

In .NET we create signers using SignerBuilder and have been placing the ID in .WithCustomId(lcIDvalue) assignment.  Up to this point,…

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Hi OneSpan Team - We have a requirement where when the ESign doc is loaded in IFRAME , we need to capture events (consent accept , E sign acceptance) via the window listener, we have included the attached JS for this purpose , but seems…
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Hello, When i sign a documnt with mobile device, we see this window (e.g. screenshot). It appears only with mobile device but we don't want this window. Can i remove it? Or we must request support to delete it? Thank you, Godinas Maxime.
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Hi, Reading older posts I could gather that following are the IP addresses for Sandbox and Production environment. v11.0 Sandbox US: Environment URL: https://sandbox.esignlive.com Primary IP: 54.85.59.26 Secondary IP: 54.164.84.186…
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In our scenario we have all the documents created in a temple and user will select some documents from the template in our application to esign or manually sign.

Each time when we create a package/transaction,  we are…

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Hi, We are planning to implement a purge process to purge packages that's too old. But since the purge API takes package id and we don't have it, should we call Get /packages to get all the package ids that meet our requirements? Is…
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Hi, Please let me know whether eSignLive will accept when Owner Signatory Name and Insured name having spaces and sent in the request. Thanks, Allanki
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Hi, Where can we send the reminder notification related parameters in initial package creation request. Please share me the sample initial package creation json request for setting reminder related information. As of now i am using …
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Hello,

I am having some issues when trying to add a document as binary data to a package

Our pdf's are in base64 data so we need to convert this data to binary data but we always get this error when we are trying to…

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Hi Team,

Signer1 -> delegates his signing to Signer2,

what will be the signing status of both signers if we check with the following API's

https://sandbox.e-signlive.ca/api/packages/&lt…

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This one is actually both a question and its answer. I just received a question from an integrator who is trying to define a date field. Other topics probably cover this but I thought I would take a minute to create one dedicated…
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Hi, What is the parameter for maintaining the signing order in package creation request json. Thanks& Regards, Srinivas R
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Hi The post below refers to some terms that I need some clarification https://developer.esignlive.com/forums/topic/archiving-package-with-diferent-sigantures-types-throws-sdk-eslexception/ Post by harris on DECEMBER 19, 2016 AT 10:07…
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Hi Team, We are able to successfully upload a single document while creating a package . What all changes do we need to make to the code to allow upload of multiple documents? can you also provide me sample json for multiple upload As…
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Hi Team, I need to pass a custom field while creating a package. But the custom field is showing in the document while signing, since I have mentioned it as Type:"INPUT", SubType:"CustomField". But, I should not be showing the field to…
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is there any api to get the status of the signing ceremony like whether the signer signed or not kind of web hook ?
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Hi There, In the integration that I'm doing, I will collect user's data on the Portal that I'm building and by using that data, I will generate a PDF and on that PDF I want to get the user's signature and the signature part has to be…
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Hello, 

When I send an invitation to sign a document with the OneSpan rest API, the users see warnings in the document. (see attached image). Anyone know if there is a way to desactivate that when I send the email? After…

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Hi - We're developing a new feature where our auto dealers can issue new versions of a priorly issues document. We were wondering if there was a good way to void the old one, but not delete it? I am aware of the remove endpoint in the API…
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Hi,

Trying to configure virtual room via create package api call. For enabling it what do i need to pass in the request_body of the create package api call.

Thanks

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Is there an option to make a package view only? This would be the final document our users see in our application and they do not need to sign or accept. We are hoping to use eSign for all our document viewing needs. Some packages are…