session timeout for mobile signing/login
Tuesday, October 29, 2019 at 04:27amby default, the session timeout for sender/signer is 30 minutes. it's working for desktop version, but it seems not working for mobile signing or sender login. is there any different setting other than default one?
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Tuesday, October 29, 2019 at 08:07amDuo Liang OneSpan Evangelism and Partner Integrations Developer
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Tuesday, October 29, 2019 at 09:16amDuo Liang OneSpan Evangelism and Partner Integrations Developer
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Thursday, October 31, 2019 at 09:57amReply to: session timeout for mobile signing/login
Friday, November 1, 2019 at 05:12amDuo Liang OneSpan Evangelism and Partner Integrations Developer
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Friday, November 1, 2019 at 05:32amReply to: session timeout for mobile signing/login
Friday, November 1, 2019 at 06:29amDuo Liang OneSpan Evangelism and Partner Integrations Developer
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Friday, November 1, 2019 at 08:35amReply to: thanks1couldy
Wednesday, April 14, 2021 at 07:21amHi Duo,
while I opened this topic a while ago, but I still have question for mobile signing session timeout, in the mobile device, when signer gets session timeout, it doesn't go to the page i setup for "signerExpiryRedirect, but it goes to the page as attachment, do you know why it happened?
BTW, for desktop, when signer session timeout, it goes to "signerExpiryRedirect" page which I setup
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Wednesday, April 14, 2021 at 07:34amAlso After session timeout: my iphone stopped at URL is https://dev.esl.cibc.com/msc/expired?isAdaSwitchedOn=false
But I set the Signer redirect URL: https://dev.esl.cibc.com/error?error=eyJjb2RlIjo0MDEsIm1lc3NhZ2VLZXkiOiJlcnJvci51bmF1dGhvcmlzZWQuc2Vzc2lvbkV4cGlyZWQifQ==
Even I disabled “prevent cross-site tracking’ and ‘block all cookies’ based on the suggestion in the page
Any idea?
Reply to: session timeout for mobile signing/login
Wednesday, April 14, 2021 at 09:49amHi Cindy,
This is a general session expiry url "/msc/expired", so shouldn't be related to third-party cookie settings. On top of that, I did a quick test with an iPhone on SaaS environment v11.40, and the signing ceremony successfully redirected to the URL I specified in backoffice. So I am wondering if it's caused by your phone cache, or your mobile signing ceremony redirection rules.
Can you try with an Android phone, or another iPhone device, or potentially clear the browser cache (only if you are comfortable with) by following:
Settings > Safari > Clear History and Website Data
Or, could you try with my test link, wait a min (my account session expires in 60 secs) and see if the redirection works (should redirect to Google home page)?
https://preview.esignlive.com/auth?target=https%3A%2F%2Fpreview.esignlive.com%2Ftransaction%2Fhaf0fXpfXkFqmx3z6VijNAbT41c%3D%2Fsign&loginToken=V1RLQ0JyT1d2U2lLWElxa1ZqRXhPYTBHanJYeFdselhKZ0FJUjIvanRmVURHY1F6RkIyWjJNbHZBSDFCMHIwOWNGc0xyak96SHNrdTZJM1hMdDNKL05EZmpUWGJ4WkNyeVBwVkV5N2VrSytzNkxBaXZDZUFBTmJTcUVDWFRURExUakZ2VTAxcWJqQXdibFprVGswMlR6RjNUamhWZG0xMllrOTRlVlZRWmxoRk16azJVRXhaY1dOdlRVNXROVUpGTlROYWJGUmlSbFZwVFdrMFZuUkJaRldjc0pSQXlwOW9uQ01nNUJnVXBLbHJxQ0o2b0JpalNnMlZrZXBLSkhHdw%3D%3D
BTW, you mentioned above that mobile expiry redirection used to work on your mobile, is this something failed recently?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: session timeout for mobile signing/login
Wednesday, April 14, 2021 at 11:37amHi Duo
I tried Saas as well, and works fine. not sure this issue is only for our v11.25 version or the redirection rule in vhost file. I will check it out. As you mentioned that this is general session expiry url "/msc/expired", where was to be used?
thanks,
Cindy