cbowsher

Confirm Button Disabled

0 votes

Why is my confirm button disabled, after I accept the signature the confirm button won't let me click.


Reply to: Confirm Button Disabled

0 votes

Hi cbowsher,

 

The reason could vary, one of them top of my head is that you still have signatures unsigned. In extreme scenarios, if you have two signatures overlapped, or a signature with (0,0) size, it could cause this issue. Could you share the package ID and the environment so that I can preliminarily check for you?

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Confirm Button Disabled

0 votes

Hi cbowsher,

 

I confirmed with support team and they told me that a FedRAMP package ID should just look like the regular one, like below -- 28 digits end with equal mark:

aH0_-UCcX5Pw2o3QtF_N0UKJqxg=

 

So could you directly share the URL during the signing ceremony?

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off