nehme

SandBox Portal

0 votes
Hello, I want to check two point with you. 1. I can not arrange documents in Sandbox template layout. 2. When I reduce the field or increase the field size using the mouse in sandbox , it is changing the font (see attachment). Thanks, Nehme

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image.png0 bytes

Reply to: SandBox Portal

0 votes
Hi nehme, For #1, when you said "arrange", do you mean reset the order of document? And could you explain a little bit more about your scenario? For #2, if you were talking about the font in the Designer Page, it's actually responsive according to your field size. (But won't adjust if your field is oblate and the height is less than normal text for now) Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Attachments
1-18-1.png5.18 KB

Reply to: SandBox Portal

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Hello Duo, For point one what I mean is, in sandbox portal, while trying to arrange the document order it is not working. We tried this in production account it is working for us but in sandbox it is not working. Thanks, Nehme

Reply to: SandBox Portal

0 votes
Hi nehme, It do works at my side for all Sandbox environments. Could you send your account email to [email protected] so that I can help you check your account settings regarding designer. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Attachments
1-18-2.png14.7 KB

Reply to: SandBox Portal

0 votes
Hello Duo, We have issue with our sandbox. The template I create as save as from another template it is getting corrupted. Any help? Thanks, Nehme

Reply to: SandBox Portal

0 votes
Hi nehme, Does the error message says "Cannot edit or delete transaction."? This one is a known issue and will be fixed in 11.22 released. And if not, could you provide with more information like a screenshot of browser developer console? Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: SandBox Portal

0 votes
Hello Duo, Why I can not see the save layout in this template? I can not see the save layout in other templates. Please check the attached pic. Thanks. Nehme

Attachments
esign-1.png37.77 KB

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