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Reply to: e-SignLive Time Zone?
Friday, December 14, 2018 at 08:19amHi hsamson,
Time zone customization has been introduced since version 11.21. Go check this blog “OneSpan Sign Release 11.21: Time Zone Support†for more information on this feature!
Hope this could help!
Duo
Reply to: Using Field Injection and Signature PositionExtraction together
Monday, September 10, 2018 at 05:53amHi jerrade,
I think the feature you are using is Document Extraction(guidance), correct?
For the first glance, I can't find anything incorrect with your code, so can you share your pdf and full piece of code(please remove sensitive information) here or send to [email protected] so that I can have a closer look at that?
Duo
Reply to: Cannot connect
Wednesday, October 16, 2019 at 04:37amHi bilal,
Thanks for making the post! Our support team has been aware of this connection issue. They will reply to your ticket as long as there's any updates.
Duo
Reply to: Creating the template or package give error
Monday, July 30, 2018 at 04:47amHi formpotato,
If you are receiving a "There's a role without signer" error, it could probably because in original package, let's say you have two roles acting as a placeholder for template use. And when you want to create a new package from this template, you only assign one role or mismatched the Role ID so that OneSpan Sign could only detect one role matched.
To explain the Role and Signer better, you can kindly check my latest blog. Then you will have a better understanding about the relationship between Role and Signature Approval.
Hope this could help you!
Reply to: Creating the template or package give error
Monday, July 30, 2018 at 07:06amHi formpotato,
And talking about the differences between
WithId(),WithRoleId()and WithCustomId(), the attachment shows you a snippet of code and the corresponding JSON it represents (It may not necessary to be one to one mapping but it gives you the idea).
In the attachment, you will see once you set with the WithCustomId(), the Role ID and Signer ID would be set to be the same and since you are using Template Feature, OneSpan Sign already know your document approvals and which signature approval you want to bind with the Role ID, that's why you would also see this Role ID under the "Approval" block in the JSON.
Last two functions are straightforward, WithId() assigns the document ID and WithRoleId() only assigns the Role ID.
Hope this could help you!
DuoSubscriptions
| Topics | Replies | Freshness | Views | Users |
|---|---|---|---|---|
| 1 | 2 days 10 hours ago | 12 |  |
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What IP you'll be using to send events back to us in the sandbox environment. Is there IP restrictions on who we open this site up to from the outside? |
2 | 2 days 19 hours ago | 23 | |
We are not receiving event notification (Decline, package complete, …etc) from OneSpan sandbox. A few years ago, it was set up for both the production and sandbox environments. |
1 | 3 days 19 hours ago | 18 | |
Hello, |
8 | 2 days 18 hours ago | 83 | |
Using the packages endpoint to search for SENT packages using the below request call as per the Sandbox API. |
4 | 1 week 1 day ago | 48 | |
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