merchantprocessor | Posts: 3

Callback for Document Opened

Tuesday, March 8, 2016 at 04:36am
0 votes
It would be really great to have more/better callbacks during the customer signature process. For example, when the document is opened, when the customer Accepts the "Electronic Disclosures", etc... This way, we can contact the customer while they are reviewing the app and answer their questions. This is common on other electronic signature systems. :)
mwilliams | Posts: 957

Reply to: Callback for Document Opened

Tuesday, March 8, 2016 at 04:52am
0 votes
The "DOCUMENT_SIGNED" notification will let you know when the electronic disclosure was accepted. However, there is nothing for notifying that someone has visited a package. So, returning to a document package after they've accepted or simply opening the package, but not clicking anything, you wouldn't get a notification. I can see how this would be something you might be interested in knowing.
CBaum | Posts: 5

Reply to: Callback for Document Opened

Wednesday, March 30, 2016 at 04:22am
0 votes
It would be great if the call back notifications had equal parody with the evidence summary events captured in the audit train. Doesn't seem like that would require re-inventing the wheel.

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