Document locks upon signature
Thursday, August 3, 2017 at 10:44amI have a question related to some custom fields that we are using in one of our documents we're planning to send through eSignLive for the signature process.
At the bottom of the document, we have three fields (in this order from left-to-right):
Applicant Name (free form) >> Signature (signature) >> Title (free form) >>
When presented with a document laid out like this, I think the vast majority of users are going to:
(1) Type their name into the "Applicant Name" field
(2) Click the "Signature" box and complete the signature process
After step 2, the default behavior for eSignLive is to consider the document complete (for that user, at least) - i.e. the document will be locked down from the standpoint of disallowing the user to make any additional changes (like filling out the "Title" field in our case).
This actually makes a lot of sense - if eSignLive didn't behave this way (i.e. considering a captured signature the completed event), there would have to be some sort of other user gesture to indicate that the document was complete...but, at the same time, this somewhat undercuts our business users' desire to do some simple data collection at the time of signing - so, my ultimate question is whether this default behavior can be altered in any way?
Thanks!
Nick
Reply to: Document locks upon signature
Thursday, August 3, 2017 at 11:09amReply to: Document locks upon signature
Thursday, August 3, 2017 at 11:17am