ERROR: The email is already in use for this package
Tuesday, April 11, 2023 at 02:20pmGuys,
While trying to send a package, I got this error.
We've sent many packages with the same email for both signers, this is the first time I've seen this issue.
Any idea on what the problem could be?
Reply to: ERROR: The email is already in use for this package
Tuesday, April 11, 2023 at 02:51pmHi Ryan,
This might because the recipient has a sender profile in OneSpan Sign. Could you share the email and the OSS environment to [email protected] so that I can have a quick check for you?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: ERROR: The email is already in use for this package
Tuesday, April 11, 2023 at 03:25pmProblem solved, thanks Duo!