MonicaGB

Error while confirming document

0 votes

Hello,

I need help with an error message relatef to hornetq that we detected  in one of our prod environments. The related package has 5 documents, 4 documents were successfully signed and the last one signing confirmation failed and produced this error.

I appreciate any information to understand the problem. 

There are not similar error message in previous or next days.

Thanks,

Mónica

2021-06-02 13:07:46,764 INFO  [com.silanis.docengine.DECommandMgr] (default task-47) [168] --> Run DECommand..., mode = MODE_PARALLEL_BLOCKING
2021-06-02 13:07:46,765 INFO  [com.silanis.docengine.client.StubCommandRunner] (default task-47) [168] --> ChainCommand starting, id = 626414e3-e10b-4e01-a0cc-76c53f0d9b11-84d71bce2eac, sequential = false, leadingCmd = "BatchPrepareCommand : defaultDocumentName", CmdNum = 3, try=1.
2021-06-02 13:07:46,766 INFO  [com.silanis.docengine.DECommandMgr] (default task-47) [168] --> DECommand wait for blocking latch, sync mode = "true", uuids =  | 626414e3-e10b-4e01-a0cc-76c53f0d9b11-84d71bce2eac
2021-06-02 13:07:46,915 INFO  [com.silanis.docengine.client.StubCommandRunner] (Axis2 Task) [186b] <-- ChainCommand finished, id = 626414e3-e10b-4e01-a0cc-76c53f0d9b11-84d71bce2eac, in 150 ms, try=1.
2021-06-02 13:07:46,938 WARN  [org.hornetq.core.client] (hornetq-failure-check-thread) HQ212037: Connection failure has been detected: HQ119014: Did not receive data from invm:0. It is likely the client has exited or crashed without closing its connection, or the network between the server and client has failed. You also might have configured connection-ttl and client-failure-check-period incorrectly. Please check user manual for more information. The connection will now be closed. [code=CONNECTION_TIMEDOUT]
2021-06-02 13:07:46,939 WARN  [org.hornetq.core.server] (hornetq-failure-check-thread) HQ222061: Client connection failed, clearing up resources for session b4dda7ac-c34f-11eb-a93d-0d2d719fa01d
2021-06-02 13:07:46,939 WARN  [org.hornetq.core.server] (hornetq-failure-check-thread) HQ222061: Client connection failed, clearing up resources for session b4dda7ad-c34f-11eb-a93d-0d2d719fa01d
2021-06-02 13:07:46,939 WARN  [org.hornetq.core.server] (hornetq-failure-check-thread) HQ222107: Cleared up resources for session b4dda7ac-c34f-11eb-a93d-0d2d719fa01d
2021-06-02 13:07:46,939 WARN  [org.hornetq.core.server] (hornetq-failure-check-thread) HQ222107: Cleared up resources for session b4dda7ad-c34f-11eb-a93d-0d2d719fa01d
2021-06-02 13:07:46,943 WARN  [com.silanis.docengine.DECommandMgr] (Axis2 Task) [186b] !-- DECommand failed: invoking a command's listener failed, exception = "javax.jms.JMSException: HQ119016: Connection failure detected. Unblocking a blocking call that will never get a response"
2021-06-02 13:07:46,948 ERROR [com.silanis.awsng.rs.impl.v1.ScriptServiceImpl] (default task-47) [168] Failed to execute script "com.silanis.workflow.controller.Dispatcher.groovy" from context "boq".: com.silanis.awsng.process.ProcessRuntimeException: An unhandled exception occurred in CommandExecutor or GroovyExecutor. Error: "javax.jms.JMSException: HQ119016: Connection failure detected. Unblocking a blocking call that will never get a response".
2021-06-02 13:07:46,997 INFO  [com.silanis.notifier.service.NotificationMDBRequestHandler] (Thread-2689 (HornetQ-client-global-threads-1045273963)) [188c] Sending notification completed
2021-06-02 13:07:47,006 INFO  [com.silanis.esl.rest.resource.DocumentResource] (default task-17) END: [email protected]ocument elapsed (ms): 384
2021-06-02 13:07:47,006 SEVERE [com.silanis.esl.web.exception.mappers.ThrowableMapper] (default task-17) EsepCommand failed and no fallback available.: com.netflix.hystrix.exception.HystrixRuntimeException: EsepCommand failed and no fallback available.


Reply to: Error while confirming document

0 votes

Hi Mónica,

 

Thanks for your post! Are you leveraging the OneSpan Sign SaaS solution or on-premise installation? Because the log you posted above seems come from internal server. If the latter, could you kindly raise it to our support at [email protected] and our on-premise product specialists will reply back to you in a short time.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Error while confirming document

0 votes

Hi Duo,

We are using on-premise installation in this case.

Thanks for your answer, I'll send it to support team.

Mónica


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