Esigning process not translating to French

Hi Andrew,

The default thank you summary in French localization should look like below:

So I am wondering if your English settings has override your French one. If you send the account email, the OneSpan Sign system environment, and a sample package ID to [email protected], I can have a quick check with your account settings. 

Duo

Hi Andrew,

Thanks for the information and I can reproduce the same. From my perspective, it looks like a New Signer Experience issue that it still reads your English string customizations instead of French (you don't have French customization in your case, so should roll back default French labels).

I do have found a quick workaround to bypass this, but I believe it might be better if we report it to R&D team and have it fixed at product level. I will create a support ticket on your behalf (because quests to change your account settings should still come from your email directly) and explain the nature of issue there.

PS: I removed your last reply since there are some sensitive information.

Duo

Thanks Duo, yeah I tried seeing if I could DM you those email addresses but all good it's relatively public information.

Also received the email thread with R&D. Thanks again.