marlon

Handover link not showing

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Hi, We are noticing that the handover link is not showing after signing all the documents. Steps to reproduce: 1. We create a package with 4 signers 2. User 1 signs everything works fine, we see the handover link. 3. User 2 signs all documents, we do not see the handover link. We have only noticed this issue recently. We have not made any changes to how we create packages. Have been there been any changes to the sandbox API?

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Reply to: Handover link not showing

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Hi Marlon, Yes, "Handover link not showing" is a known issue with version 11.20. Our R&D team has started to investigate into this issue. I will update this thread once I got any updates. Hope this could help! Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Handover link not showing

0 votes
Thank you Duo. I understand R&D are looking into it. Are you able to provide a possible ETA on this for an update?

Reply to: Handover link not showing

0 votes
Hi Marlon, The issue should have been solved from this morning after new version front end code is deployed. And the same result from my latest test. Please kindly confirm it at your side. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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