marlon | Posts: 18

Handover link not showing

Monday, November 5, 2018 at 12:12pm
0 votes
Hi, We are noticing that the handover link is not showing after signing all the documents. Steps to reproduce: 1. We create a package with 4 signers 2. User 1 signs everything works fine, we see the handover link. 3. User 2 signs all documents, we do not see the handover link. We have only noticed this issue recently. We have not made any changes to how we create packages. Have been there been any changes to the sandbox API?
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Duo_Liang | Posts: 3776

Reply to: Handover link not showing

Monday, November 5, 2018 at 12:43pm
0 votes
Hi Marlon, Yes, "Handover link not showing" is a known issue with version 11.20. Our R&D team has started to investigate into this issue. I will update this thread once I got any updates. Hope this could help! Duo
marlon | Posts: 18

Reply to: Handover link not showing

Tuesday, November 6, 2018 at 04:18am
0 votes
Thank you Duo. I understand R&D are looking into it. Are you able to provide a possible ETA on this for an update?
Duo_Liang | Posts: 3776

Reply to: Handover link not showing

Tuesday, November 6, 2018 at 04:26am
0 votes
Hi Marlon, The issue should have been solved from this morning after new version front end code is deployed. And the same result from my latest test. Please kindly confirm it at your side. Duo

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