marioneil

IE - Enterprise mode - eSign Page is not displayed

Monday, November 20, 2017 at 04:31am
0 votes
Hi We need to use IE with Enterprise Mode on. But eSign page can’t be displayed when ‘Enterprise Mode’ is selected(there is no problem to display the page when Enterprise Mode is un-selected). Please refer to the attached 2 pictures for details. Can you please let us know if any additional configuration required, or any code change needed on when using the REST API . We are using an iFrame. See the link below https://sandbox.esignlive.com/access?sessionToken=ZWM3ODg0NzctYmI0OC00ZTBkLTg0OGYtMjY5NWNiNzExZDFm
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IE-EnterpriseMode1.jpg101.24 KB
IE-EnterpriseMode.jpg73.03 KB
Approved Answer
harishaidary

Reply to: IE - Enterprise mode - eSign Page is not displayed

Monday, November 20, 2017 at 05:27am
0 votes
Hi Mario, Looking at Microsoft's documentation:
Enterprise Mode, a compatibility mode that runs on Internet Explorer 11 on Windows 10 devices, lets websites render using a modified browser configuration that’s designed to emulate either Windows Internet Explorer 7 or Windows Internet Explorer 8, avoiding the common compatibility problems associated with web apps written and tested on older versions of Internet Explorer.
If you look at our minimum software requirements, eSignLive only supports IE 11: https://docs.esignlive.com/content/b_application_user_s_guide/a_introduction/introduction.htm
Haris Haidary OneSpan Technical Consultant

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