amwebexpert

iPhone hand writing problem

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If I choose the signer and the handwriting process for signature type, then the user can see the white window on his phone and apply his signature with his hand or with is electronic pencil (if available on his device). But the problem with an iphone is the default Safari browser overlap the "confirmation" button at the buttom of the iPhone screen so there is no apparent way to close the signature process and proceed to next steps... See attached screen capture.

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Reply to: iPhone hand writing problem

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Any hint on how to disable the Safari browser overlaping footer would be appreciated since this is a show stopper for us to move to production... :-/

Reply to: iPhone hand writing problem

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Sorry for the delay on this. I did not see the question come across the homepage notifications. I think the General forum might have gotten left out on that. Let me look into this and get back to you ASAP.

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: iPhone hand writing problem

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Does this happen to be iOS 9 on an iPhone 5? There is a known issue with the signature pad on that version. Let me know if this is the version or if there is another version we should be looking at, too. This issue will be put at a higher priority for fix, as well.

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: iPhone hand writing problem

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Hi Michael this happens on an iPhone 6 according to the user.

Reply to: iPhone hand writing problem

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Okay. I will pass that along to the mobile team. :)

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: iPhone hand writing problem

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Any progress on this iPhone 6 issue?

Reply to: iPhone hand writing problem

0 votes
Let me check on that and get back to you.

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: iPhone hand writing problem

0 votes
I believe the fix should be in. They are going to run some tests to check this out and let me know. Are you still seeing it not working properly?

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: iPhone hand writing problem

0 votes
This issue should be resolved and the full handwritten signature capture screen should be visible on iOS 9.

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