"messageKey":error.notFound.signerNotFound"
Wednesday, July 4, 2018 at 08:36amHi
I got the following error when creating a package.
Can you please give me a detailed explanation of this error.
{"messageKey":"error.notFound.signerNotFound","message":"The specified signer cannot be found.","code":404}
Regards
Mario
Reply to: "messageKey":error.notFound.signerNotFound"
Wednesday, July 4, 2018 at 08:48amDuo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: "messageKey":error.notFound.signerNotFound"
Friday, April 21, 2023 at 01:56amI have getting this error while creating package
My request Payload is this
{
"name": "YourTransaction",
"roles": [
{
"signers": [
{
"name": "string",
"signature": {
"handdrawn": "string",
"textual": {
"color": "string",
"font": "string"
}
},
"address": {
"state": "string",
"country": "string",
"city": "string",
"address1": "string",
"address2": "string",
"zipcode": "string"
},
"created": "2023-04-21T06:01:22.082Z",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"group": {
"name": "string",
"members": [
{
"userId": "string",
"firstName": "string",
"lastName": "string",
"email": "string",
"memberType": "REGULAR",
"pending": true
}
],
"account": {
"name": "string",
"created": "2023-04-21T06:01:22.082Z",
"owner": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"customFields": [
{
"value": "string",
"name": "string",
"id": "string",
"required": true,
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"providers": {
"documents": [
{
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"provides": "string"
}
],
"users": [
{
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"provides": "string"
}
]
},
"timezoneId": "string",
"licenses": [
{
"status": "ACTIVE",
"created": "2023-04-21T06:01:22.082Z",
"transactions": [
{
"created": "2023-04-21T06:01:22.082Z",
"price": {
"currency": {
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"amount": 0
},
"creditCard": {
"name": "string",
"type": "string",
"number": "string",
"expiration": {
"year": 0,
"month": 0
},
"cvv": "string"
}
}
],
"paidUntil": "2023-04-21T06:01:22.082Z",
"plan": {
"name": "string",
"cycle": "DAY",
"description": "string",
"features": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"group": "string",
"price": {
"currency": {
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"amount": 0
},
"contract": "DAY",
"freeCycles": {
"cycle": "DAY",
"count": 0
},
"quotas": [
{
"target": "SIGNER",
"cycle": "DAY",
"scope": "SENDER",
"limit": 0
}
],
"original": "string"
}
}
],
"company": {
"address": {
"state": "string",
"country": "string",
"city": "string",
"address1": "string",
"address2": "string",
"zipcode": "string"
},
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"updated": "2023-04-21T06:01:22.082Z",
"logoUrl": "string",
"logoAltTextKey": "string"
},
"created": "2023-04-21T06:01:22.082Z",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"updated": "2023-04-21T06:01:22.082Z",
"email": "string",
"emailMembers": true,
"reciprocalDelegation": true
},
"language": "string",
"auth": {
"scheme": "NONE",
"challenges": [
{
"question": "string",
"answer": "string",
"maskInput": true
}
],
"idvWorkflow": {}
},
"external": {
"id": "string",
"provider": "string",
"providerName": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"company": "string",
"delivery": {
"provider": true,
"email": true,
"download": true
},
"updated": "2023-04-21T06:01:22.082Z",
"phone": "string",
"userCustomFields": [
{
"value": "string",
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"professionalIdentityFields": [
{
"value": "string",
"name": "string",
"type": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"category": "string",
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"title": "string",
"firstName": "string",
"lastName": "string",
"email": "string",
"knowledgeBasedAuthentication": {
"knowledgeBasedAuthenticationStatus": "NOT_YET_ATTEMPTED",
"signerInformationForEquifaxCanada": {
"streetAddress": "string",
"city": "string",
"timeAtAddress": 0,
"homePhoneNumber": "string",
"driversLicenseNumber": "string",
"dateOfBirth": "2023-04-21T06:01:22.083Z",
"province": "string",
"postalCode": "string",
"socialInsuranceNumber": "string",
"firstName": "string",
"lastName": "string"
},
"signerInformationForEquifaxUSA": {
"state": "string",
"valid": true,
"streetAddress": "string",
"city": "string",
"zip": "string",
"timeAtAddress": 0,
"socialSecurityNumber": "string",
"homePhoneNumber": "string",
"driversLicenseNumber": "string",
"dateOfBirth": "2023-04-21T06:01:22.083Z",
"firstName": "string",
"lastName": "string"
},
"equifaxCanada": true,
"equifaxUSA": true
},
"signerType": "ACCOUNT_SENDER",
"timezoneId": "string",
"specialTypes": [
"NOTARY"
]
}
],
"name": "string",
"type": "SIGNER",
"index": 0,
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"emailMessage": {
"content": "string"
},
"reassign": true,
"attachmentRequirements": [
{
"name": "string",
"description": "string",
"status": "INCOMPLETE",
"comment": "string",
"id": "string",
"required": true,
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
}
],
"specialTypes": [
"NOTARY"
],
"locked": true
}
],
"status": "DRAFT",
"created": "2023-04-21T06:01:22.083Z",
"messages": [
{
"status": "NEW",
"from": {
"address": {
"state": "string",
"country": "string",
"city": "string",
"address1": "string",
"address2": "string",
"zipcode": "string"
},
"language": "string",
"name": "string",
"signature": {
"handdrawn": "string",
"textual": {
"color": "string",
"font": "string"
}
},
"created": "2023-04-21T06:01:22.083Z",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"title": "string",
"userCustomFields": [
{
"value": "string",
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"timezoneId": "string",
"external": {
"id": "string",
"provider": "string",
"providerName": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"professionalIdentityFields": [
{
"value": "string",
"name": "string",
"type": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"category": "string",
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"company": "string",
"updated": "2023-04-21T06:01:22.083Z",
"phone": "string",
"specialTypes": [
"NOTARY"
],
"firstName": "string",
"lastName": "string",
"email": "string"
},
"created": "2023-04-21T06:01:22.083Z",
"content": "string",
"to": [
{
"address": {
"state": "string",
"country": "string",
"city": "string",
"address1": "string",
"address2": "string",
"zipcode": "string"
},
"language": "string",
"name": "string",
"signature": {
"handdrawn": "string",
"textual": {
"color": "string",
"font": "string"
}
},
"created": "2023-04-21T06:01:22.083Z",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"title": "string",
"userCustomFields": [
{
"value": "string",
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"timezoneId": "string",
"external": {
"id": "string",
"provider": "string",
"providerName": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"professionalIdentityFields": [
{
"value": "string",
"name": "string",
"type": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"category": "string",
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"company": "string",
"updated": "2023-04-21T06:01:22.083Z",
"phone": "string",
"specialTypes": [
"NOTARY"
],
"firstName": "string",
"lastName": "string",
"email": "string"
}
],
"documents": [
{
"status": "string",
"fields": [
{
"value": "string",
"name": "string",
"type": "SIGNATURE",
"validation": {
"maxLength": 0,
"pattern": "string",
"required": true,
"errorMessage": "string",
"errorCode": 0,
"enum": [
"string"
],
"minLength": 0,
"group": "string",
"minimumRequired": 0
},
"binding": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"page": 0,
"left": 0,
"extractAnchor": {
"topOffset": 100,
"characterIndex": 3,
"anchorPoint": "TOPLEFT",
"index": 2,
"text": "Signature:",
"width": 200,
"height": 50,
"leftOffset": 20
},
"extract": true,
"subtype": "FULLNAME",
"width": 0,
"top": 0,
"height": 0
}
],
"imprintFields": [
{
"value": "string",
"name": "string",
"type": "INPUT",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"page": 0,
"left": 0,
"subtype": "LABEL",
"width": 0,
"top": 0,
"height": 0,
"editable": true
}
],
"name": "string",
"size": 0,
"description": "string",
"index": 0,
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"signedHash": "string",
"extract": true,
"extractionTypes": [
"string"
],
"tagged": true,
"externalSigned": false,
"external": {
"id": "string",
"provider": "string",
"providerName": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"approvals": [
{
"fields": [
{
"value": "string",
"name": "string",
"type": "SIGNATURE",
"validation": {
"maxLength": 0,
"pattern": "string",
"required": true,
"errorMessage": "string",
"errorCode": 0,
"enum": [
"string"
],
"minLength": 0,
"group": "string",
"minimumRequired": 0
},
"binding": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"page": 0,
"left": 0,
"extractAnchor": {
"topOffset": 100,
"characterIndex": 3,
"anchorPoint": "TOPLEFT",
"index": 2,
"text": "Signature:",
"width": 200,
"height": 50,
"leftOffset": 20
},
"extract": true,
"subtype": "FULLNAME",
"width": 0,
"top": 0,
"height": 0
}
],
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"role": "string",
"optional": true,
"enforceCaptureSignature": true,
"accepted": "2023-04-21T06:01:22.083Z",
"signed": "2023-04-21T06:01:22.083Z"
}
],
"signerVerificationToken": "string",
"pages": [
{
"id": "string",
"index": 0,
"version": 0,
"left": 0,
"width": 0,
"top": 0,
"height": 0
}
]
}
]
}
],
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"language": "string",
"autocomplete": true,
"type": "PACKAGE",
"due": "2023-04-21T06:01:22.083Z",
"visibility": "ACCOUNT",
"settings": {
"ceremony": {
"layout": {
"header": {
"feedback": true,
"breadcrumbs": true,
"globalActions": {
"download": true,
"saveAsLayout": true,
"hideEvidenceSummary": true,
"confirm": true
},
"globalNavigation": true,
"sessionBar": true,
"titleBar": {
"title": true,
"progressBar": true
}
},
"brandingBar": {
"logo": {
"link": "string",
"src": "string",
"logoAltTextKey": "string"
}
},
"navigator": true,
"iframe": true,
"footer": {}
},
"events": {
"complete": {
"dialog": true,
"redirect": "string"
}
},
"handOver": {
"text": "string",
"title": "string",
"href": "string"
},
"enforceCaptureSignature": true,
"inPerson": true,
"declineButton": true,
"declineReasons": [
"string"
],
"disableDeclineOther": true,
"disableDownloadForUncompletedPackage": true,
"disableFirstInPersonAffidavit": true,
"disableInPersonAffidavit": true,
"disableOptOutOther": true,
"disableSecondInPersonAffidavit": true,
"documentToolbarOptions": {
"downloadButton": true
},
"hideCaptureText": true,
"hideLanguageDropdown": true,
"hidePackageOwnerInPerson": true,
"hideWatermark": true,
"maxAuthFailsAllowed": 0,
"optOutButton": true,
"optOutReasons": [
"string"
],
"extractAcroFields": true,
"extractTextTags": true,
"ada": true,
"style": {
"brandingBar": {
"link": "string",
"src": "string",
"logoAltTextKey": "string"
},
"dialog": {
"color": "string",
"backgroundColor": "string"
},
"toolbar": {
"color": "string",
"backgroundColor": "string"
},
"titleBar": {
"color": "string",
"backgroundColor": "string"
}
}
}
},
"consent": "string",
"notaryRoleId": "string",
"trashed": true,
"notarized": true,
"timezoneId": "string",
"documents": [
{
"status": "string",
"fields": [
{
"value": "string",
"name": "string",
"type": "SIGNATURE",
"validation": {
"maxLength": 0,
"pattern": "string",
"required": true,
"errorMessage": "string",
"errorCode": 0,
"enum": [
"string"
],
"minLength": 0,
"group": "string",
"minimumRequired": 0
},
"binding": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"page": 0,
"left": 0,
"extractAnchor": {
"topOffset": 100,
"characterIndex": 3,
"anchorPoint": "TOPLEFT",
"index": 2,
"text": "Signature:",
"width": 200,
"height": 50,
"leftOffset": 20
},
"extract": true,
"subtype": "FULLNAME",
"width": 0,
"top": 0,
"height": 0
}
],
"imprintFields": [
{
"value": "string",
"name": "string",
"type": "INPUT",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"page": 0,
"left": 0,
"subtype": "LABEL",
"width": 0,
"top": 0,
"height": 0,
"editable": true
}
],
"name": "string",
"size": 0,
"description": "string",
"index": 0,
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"signedHash": "string",
"extract": true,
"extractionTypes": [
"string"
],
"tagged": true,
"externalSigned": false,
"external": {
"id": "string",
"provider": "string",
"providerName": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"approvals": [
{
"fields": [
{
"value": "string",
"name": "string",
"type": "SIGNATURE",
"validation": {
"maxLength": 0,
"pattern": "string",
"required": true,
"errorMessage": "string",
"errorCode": 0,
"enum": [
"string"
],
"minLength": 0,
"group": "string",
"minimumRequired": 0
},
"binding": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"page": 0,
"left": 0,
"extractAnchor": {
"topOffset": 100,
"characterIndex": 3,
"anchorPoint": "TOPLEFT",
"index": 2,
"text": "Signature:",
"width": 200,
"height": 50,
"leftOffset": 20
},
"extract": true,
"subtype": "FULLNAME",
"width": 0,
"top": 0,
"height": 0
}
],
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"role": "string",
"optional": true,
"enforceCaptureSignature": true,
"accepted": "2023-04-21T06:01:22.083Z",
"signed": "2023-04-21T06:01:22.083Z"
}
],
"signerVerificationToken": "string",
"pages": [
{
"id": "string",
"index": 0,
"version": 0,
"left": 0,
"width": 0,
"top": 0,
"height": 0
}
]
}
],
"emailMessage": "string",
"updated": "2023-04-21T06:01:22.083Z",
"completed": "2023-04-21T06:01:22.083Z",
"sender": {
"name": "string",
"type": "REGULAR",
"signature": {
"handdrawn": "string",
"textual": {
"color": "string",
"font": "string"
}
},
"status": "INVITED",
"account": {
"name": "string",
"created": "2023-04-21T06:01:22.083Z",
"owner": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"customFields": [
{
"value": "string",
"name": "string",
"id": "string",
"required": true,
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"translations": [
{
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"description": "string",
"id": "string",
"language": "string",
"name": "string"
}
]
}
],
"providers": {
"documents": [
{
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"provides": "string"
}
],
"users": [
{
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"provides": "string"
}
]
},
"timezoneId": "string",
"licenses": [
{
"status": "ACTIVE",
"created": "2023-04-21T06:01:22.083Z",
"transactions": [
{
"created": "2023-04-21T06:01:22.083Z",
"price": {
"currency": {
"name": "string",
"id": "string",
"data": {
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
}
},
"amount": 0
},
"creditCard": {
"name": "string",
"type": "string",
"number": "string",
"expiration": {
"year": 0,
"month": 0
},
"cvv": "string"
}
}
],
"paidUntil": "2023-04-21T06:01:22.083Z",
"plan": {
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