Ryan_Coleman

New Signer Experience Settings

0 votes

Guys,

I am trying to work with the new signer experience and I am seeing a few issues that I am not able to resolve as there does not seem to be any documentation on how to set these items.

1. Expand the documents tab - this is closed by default. Is there a setting somewhere where we can have it open automatically?

2. Completion Message - Currently the system displays the thank you message that is set somewhere. Is there a way to get rid of the "REVIEW DOCUMENTS" button? Can we replace it or get rid of it all together? 


Reply to: New Signer Experience Settings

0 votes

Hi Ryan,

 

Happy new year! And for your two questions:

(1)automatically expand documents tab, it's a package setting

“settings” > “ceremony” > “leftMenuExpand” : true/false

which you can specify at package level or contact support and specify at account level.

I have a blog describing this change since release 11.37(https://www.onespan.com/blog/onespan-sign-release-1137-person-page-configuration)

 

(2)for in-person or notary signing scenario:

https://www.onespan.com/blog/onespan-sign-release-1137-person-page-configuration

 

for normal signing scenarios:
https://www.onespan.com/blog/new-signer-experience-thank-you-summary-page-part-1

 

These are three separate account level settings, which all have to set via support team.

 

Duo 

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: New Signer Experience Settings

0 votes

Ryan,

 

21-1-11-1

You can choose to show or hide all six components above and customize their contents by sending a request to our support team or complete the Branding Migration forms to change them. Above screenshot is when normal scenario, there are additionally two separate settings to customize the thank you summary page for in-person and notary signings.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: New Signer Experience Settings

0 votes

Duo,

While testing the notary signing experience I noticed there is no way to change the user like in the old signing experience. Is this a control we have to turn on as well in the package configuration?


Reply to:

0 votes

Duo,

I've figured out the issue with not being able to switch signers. Apparently, we needed to update the url that we using for the new signer experience. I am now, however, having issues getting this signing url to work in an iFrame. If I use the original signing url, it works fine. When I use the new one that works and allows us to switch signers, it doesn't work. When I open up the developer console and look at the issue we are getting the "X-Frame-Options: deny". 

Any idea on how to get around this? If we use the same link and open it up outside of our application, it works fine, just not in our normal iFrame. I hate to ask but is there an account setting that needs to be turned on to allow iFrames?

Lastly, I am seeing the Owner of the package being shown on the list of signers. I know in the old system we were able to hide that via a package setting. Is there a new setting that we need to pass to accomplish this as we are using almost all of the old package settings currently when creating a package for the new signing experience.


Reply to: New Signer Experience Settings

0 votes

Hi Ryan,

 

Try with this format:

https://sandbox.esignlive.com/auth?authenticationToken=MjU1NTA2ZmUtZWVkMy00YTkyLWI2YzktMDMzNWYzMmE1MTAx&target=https%3A%2F%2Fsandbox.esignlive.com%2Ftransaction%2F4x0n51M422VslLe3NaLyj6SmbCQ%3D%2Fsign%3Fiframe%3Dtrue%26loggedInUser%3Dmyusername%2540gmail.com

where the encoded URL looks like:

https://sandbox.esignlive.com/transaction/4x0n51M422VslLe3NaLyj6SmbCQ=/sign?iframe=true&loggedInUser=myusername%40gmail.com

 

Seems still working at my end.

 

Duo

 

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to:

0 votes

Duo,

Thank you! That did work. 

 

The last question we have about this is the one about hiding the owner in the list of signers. Since the owner will never be a signer, how do we hide this? In the old experience we were using a package level setting. How do we accomplish this in the new signing experience?


Reply to: New Signer Experience Settings

0 votes

Hi Ryan,

 

I think we've brought this to R&D few months back, and looks like this still hasn't been implemented. I can raise another ER for you and ask for updates.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: New Signer Experience Settings

0 votes

Duo,

 

Upon further testing I am still not able to get this to work in an iframe. I've noticed that for the notary signing experience, it has to be in this format for it to work.

 

"https://sandbox.esignlive.com/a/transaction/4x0n51M422VslLe3NaLyj6SmbCQ=/sign?iframe=true"

Notice the /a/ right after the esignlive.com portion of the url. When I don't use that, it takes me to the package but doesn't allow me to sign it or switch users.


Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off