Not receiving the PassCode on the Mobile while doing SMS Authentication

Hi sethuraman, To better troubleshoot your issue, can you share more information to me like your package ID and describes a little about your use case, and maybe share your JSON payload here or send to [email protected] so that I can have a better understanding of your case. Duo

Hi Duo, Previously I was giving only the phone number without any exit code and country code. But, now I'm using the format "111-11-1111111111" to hit the create package service, But, I'm getting below error message as response: { "messageKey": "error.validation.invalidPhoneNumber", "message": "Could not interpret numbers after plus-sign.", "code": 400 } So, Can you please let me know the format for the phone number to use?.

Hi sethuraman, In OneSpan Sign, the phone number format should be +{countryCode}{phoneNumber}, so the exit code shouldn't be included. You can always have a check for the format in Web Portal as the attachment shows. From my test, with dash and space or not in your phone number doesn't matter. After processing, the number would become +xxxxxxxxxx in OneSpan Sign system. The only thing is you need to assign the country number with the phone number and make sure the length of the whole number is correct. Hope this could help you and let me know if any of my statement is incorrect. Duo

Hi Duo, Thanks a lot..!!. It worked.