nrehoie

Retrieving SENT packages returns a COMPLETED package

0 votes

Hello, I tried to make an API call to retrieve incomplete SENT packages, but the results included a COMPLETED package along with SENT packages. All COMPLETED pakcages were not returned, just one was.  Here is the call:


Page<DocumentPackage> packagesSent  = eslClient.PackageService.GetPackages(DocumentPackageStatus.SENT, new PageRequest(1,100));

I only want SENT packages.   Why would a COMPLETED package also be returned?  Is there another way to limit the results to just SENT packages?

Thank you

 


Reply to: Retrieving SENT packages returns a COMPLETED package

0 votes

Hello nrehoie,

 

This SDK function "public Page<DocumentPackage> GetPackages(DocumentPackageStatus status, PageRequest request)" should only return you the package with the status of your choice, and shouldn't return you a COMPLETED package in your case.

If you can reproduce the issue, could you share a screenshot of the code and a printed list in the console that includes the the returned packages, so that I can help you check against the backoffice and the code a bit. If you don't want to post here, you can send the information to [email protected]

 

Duo

 

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Retrieving SENT packages returns a COMPLETED package

0 votes

Hello Najib,

 

Sorry for the late reply, I was off last Thursday and Friday.

Codewise, you can always add a secondary check in your code to make sure the package status is expected, so among all the package status:

DocumentPackageStatus.DRAFT;
DocumentPackageStatus.SENT;
DocumentPackageStatus.COMPLETED;
DocumentPackageStatus.ARCHIVED;
DocumentPackageStatus.DECLINED;
DocumentPackageStatus.OPTED_OUT;
DocumentPackageStatus.EXPIRED;

The COMPLETED and ARCHIVED packages shouldn't be deleted, you can use below code:
if (package.Status != DocumentPackageStatus.COMPLETED && package.Status != DocumentPackageStatus.ARCHIVED) {
    //do delete
}

 

From the support perspective, we've already had a support ticket open for this issue, and I will work with our support team to trouble shoot with this issue for you.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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