Hari1212

Signer Name over lays and hides Captured Signer Signature

Wednesday, September 6, 2017 at 07:26pm
0 votes
1. In the Capture Signature option, can the words that overlay the signature (E-Signed by John Smith) be dropped to just display the signature. Please see the attachment for reference 2. Alternatively, can the text that overlays the signature be displayed in a different color or be moved to a line below the signature so they are both clearly visible?
Attachments
captured_signature.jpg51.37 KB
harishaidary

Reply to: Signer Name over lays and hides Captured Signer Signature

Thursday, September 7, 2017 at 07:21am
0 votes
Hi there, Yes the overlay text and watermark can be hidden. All you need to do is to send [email protected] a request to have it turned off.
Haris Haidary OneSpan Technical Consultant
jerrade

Reply to: Signer Name over lays and hides Captured Signer Signature

Thursday, February 22, 2018 at 08:53am
0 votes
I was wondering the same thing. Can the text and the signature be vertically (or horizontally) shifted so that both are legible? Incidentally, they seem to be more on top of each other when using text tags to place the signature than when using absolute positioning.
harishaidary

Reply to: Signer Name over lays and hides Captured Signer Signature

Friday, February 23, 2018 at 04:39am
0 votes
Unfortunately, there are no shifting options available. You can try making the fields larger if that's an option for you. It should help with the padding.
Haris Haidary OneSpan Technical Consultant
jerrade

Reply to: Signer Name over lays and hides Captured Signer Signature

Friday, May 25, 2018 at 04:12am
0 votes
I'm just following up with this. Making the field larger has no effect on this issue. It would be really nice if the position of the "E-Signed by" text could be specified. The way it is now, both the signature and the text are difficult to read. I'm not sure why this is the default, or why everyone else is apparently ok with it.

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