Signing order
Wednesday, April 7, 2021 at 07:36amHello everybody,
I try to implement a signing order, but it doesn't work. All three Emails are sent at the same time.
What's wrong? Here is my json code:
{
"documents": [
{
"approvals": [
{
"id": "ExampleSignatureId",
"role": "Signer1",
"fields": [
{
"page": 0,
"top": 100,
"subtype": "FULLNAME",
"height": 50,
"left": 100,
"width": 200,
"type": "SIGNATURE",
"name": "ExampleSignatureId1"
}
],
"role": "Signer2",
"fields": [
{
"page": 0,
"top": 100,
"subtype": "FULLNAME",
"height": 250,
"left": 100,
"width": 200,
"type": "SIGNATURE",
"name": "ExampleSignatureId2"
}
],
"name": ""
}
],
"id": "samplecontract",
"name": "Test Document"
}
],
"status": "SENT",
"type": "PACKAGE",
"roles": [
{
"id": "Signer1",
"index": 0,
"type": "SIGNER",
"signers": [
{
"email": "[email protected]",
"firstName": "Thomas",
"lastName": "Lang",
"id": "Signer1"
}
],
"name": "Signer1"
},
{
"id": "Signer2",
"index": 1,
"type": "SIGNER",
"signers": [
{
"email": "[email protected]",
"firstName": "Karen",
"lastName": "Schulz",
"id": "Signer2"
}
],
"name": "Signer2"
},
{
"id": "CC_RECEIVER",
"index": 2,
"type": "SIGNER",
"signers": [
{
"email": "[email protected]",
"firstName": "Peter",
"lastName": "Schmitz",
"id": "Signer3"
}
],
"name": "CC_RECEIVER"
}
],
"name": "Unser OneSpan Example Package"
}
Reply to: Signing order
Wednesday, April 7, 2021 at 08:26amHi Thomas,
From my test with the same payload, Signer1 (reviewer, index of 0) and Signer 2 (actual signer, index of 1) received the emails at the same time, this is because Signer1 doesn't have any signatures, therefore not a blocker for the signing flow. While Signer 2 finished signing, Signer 3 / CC_RECEIVER (reviewer, index of 2) received the email, together with a package completion email.
Hence could you confirm that Signer 3 received the email before Signer 2 has signed? Also, if you can share the package ID, it would also help.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Signing order
Wednesday, April 7, 2021 at 09:48amYOu are right, the Json was wrong. It works as expected when I design it like:
{
"emailMessage": "Nicht fragen, unterschreiben!",
"sender": {
"name": "MeinSenderName",
"type": "REGULAR",
"content": "MeinEmailContent"
},
"documents": [
{
"approvals": [
{
"id": "ExampleSignatureId",
"role": "Signer1",
"fields": [
{
"page": 0,
"top": 100,
"subtype": "FULLNAME",
"height": 50,
"left": 100,
"width": 200,
"type": "SIGNATURE",
"name": "ExampleSignatureId1"
}
]
},
{ "id": "ExampleSignatureId2",
"role": "Signer2",
"fields": [
{
"page": 0,
"top": 200,
"subtype": "FULLNAME",
"height": 50,
"left": 100,
"width": 200,
"type": "SIGNATURE",
"name": "ExampleSignatureId2"
}
]
(etc)