skim

Temporary Error When Clicking on 'Next' on Signing steps

0 votes

Hello Onespan,

I am currently having weird error.

On signing steps, when I click on 'Next' or 'Accept', (Only sometimes) Onespan prevents me to proceed with "Validation Error" (Please refer attached screen capture).

When I click 'next' or 'accept' couple of times again, the validation error goes away and it proceeds to the next signing step.

As I do not have any idea about how you guys process signing, I am wondering what causes this or how I can fix this.

 

Thank you so much.

Please let me know if you have any concerns.


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Reply to: Temporary Error When Clicking on 'Next' on Signing steps

0 votes

Hi skim,

 

Thanks for reaching out to us!

It has been recently reported that you'll sometimes hit a validation error when accepting consent or confirming signatures, and it's under analysis with R&D team. On top of that, do you already have a support ticket? If you do, could you share the affected environment, an example package ID and the timestamp of the error to the support team so that we can keep you updated once there are any results.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Temporary Error When Clicking on 'Next' on Signing steps

0 votes

Thank you for  the answer.

First, I do not have support ticket.

 

However, for any new incidents, I have requested our QA team to provide its  package number, and when it happened.

When I get updates from them, I will let you know as well.


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