Unable to add Word Documents to transactions
Sunday, July 11, 2021 at 09:53pmHi,
This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment.
If I attempt to upload via the UI I get the following error after about 30 seconds:
"ERROR
The document failed to upload and may be locked. Please check the document and try again."
If I attempt to upload via the rest API I get the following in the response:
{"code":500,"messageKey":"error.internal.default","technical":"DocumentConversionCommand timed-out and fallback failed.","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","name":"Unhandled Server Error"}
Regards,
Chris
Reply to: Unable to add Word Documents to transactions
Monday, July 12, 2021 at 09:29amHi Chris,
Thanks for bringing it up to us! I have reported the issue to R&D team. In order to better keep the issue on record, please also create a support ticket ([email protected]) and our support agents will update you when there's any progress.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer